OntheNet

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4.8

2017-10-10T01:29:11+0000

This organisation is fantastic. They are on the gold coast. If you phone up with a problem a secretary answers the phone. You do not speak to someone in another country, the secretary is right here in their office. If you have a problem she will put you through to a technician who will discuss your problem and if necessary come to your house or office to solve your problem. The service is prompt ,professional and excellent. There is no waiting on the phone listening to music for what seems like hours and then get nowhere. They are also inexpensive. I would thoroughly recommend Onthenet if you live on the gold coast. This organisation gets an 11 out of 10 from me. Do yourself a favour and check them out. It takes the worry out of your internet problems.read more

Kris Boveinis

2017-09-18T07:52:55+0000

An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.read more

David Muspratt

2017-09-16T03:38:34+0000

Personal service you don't get from the larger names

Zane Mezgec

2017-09-09T13:35:24+0000

Strong contenders to take over iiNet old crown of best customer service combined with most honest consumer practices.As sad as the loss of iiNet to TPG is, It ended up being a great thing that I could find this company!.read more

Darrell Patrawn

2017-09-01T11:11:41+0000

Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.

Tammy Johnson

2017-08-25T05:52:08+0000

These guys have been great to deal with so far. Excellent customer service and competitive nbn prices. I'm one very happy customer.read more

Mags Bell

2017-08-12T10:36:32+0000

Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider. Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more

Forough Fa

2017-07-28T06:50:47+0000

very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks :)

Jennie Murphy

2017-03-24T06:07:59+0000

Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!read more

Luke Hartwig

2017-02-07T23:19:20+0000

Cheap and fast and as good a service as any other ISP. Also it's not a giant ISP conglomerate �

Hazel Clarke

2017-01-10T19:53:32+0000

We've been using their various services for about 20 years. Great team with the best customer service ever.

Ray Cacopardo

2016-11-09T21:58:29+0000

I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more

Ian Pluis

2016-11-09T10:07:01+0000

Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.read more

Marita Schrader

2016-10-26T12:16:39+0000

Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..read more

Sarah Dyson

2016-09-19T03:56:57+0000

Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.read more

Maxine Stephenson

2014-06-27T08:51:27+0000

Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.read more

Andrew Birner

2014-03-11T10:52:04+0000

I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra. Thanks again to the support crew. Tak, you've built a great local business!read more

Daniel Bilton

2013-12-12T22:22:42+0000

I'd give them 6 stars if possible.

David Walter

2013-11-21T10:14:19+0000

The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!

Reuben Roberts

2013-11-09T05:54:05+0000

Quite possibly the best I.P there is on the planet. Great service and follow up

Kym Jensen

2013-11-06T04:37:21+0000

Never a problem to deal with! Excellent service and great friendly staff to talk to.

Paul Demetre

2013-08-29T05:21:30+0000

Review added 8/8/17: I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational.I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more

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Summary:

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FOR EVERYTHING INTERNET, TRUST A LOCAL

OntheNet is a Gold Coast based broadband provider delivering services to business and residential customers all over Australia.

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up to12/1Mbps^{^}

up to25/5Mbps^{^}

up to25/10Mbps^{^}

up to50/20Mbps^{^}

up to100/40Mbps^{^}

up to512/512Kbps^{^}

up to1500/256Kbps^{^}

up to8000/384Kbps^{^}

up to24/1Mbps^{^}

up to8000/384Kbps^{^}

up to24/1Mbps^{^}

Connect to the nbn^TM