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What our customers say:
Jennie Murphy
2017-03-24T06:07:59+0000
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!
Yung Le
2017-03-01T08:50:35+0000
We had an issue with our internet connection and they were very prompt in fixing the problem and we couldn't be more impressed - thank you!
Luke Hartwig
2017-02-07T23:19:20+0000
Cheap and fast and as good a service as any other ISP. Also it's not a giant ISP conglomerate �
Hazel Clarke
2017-01-10T19:53:32+0000
We've been using their various services for about 20 years. Great team with the best customer service ever.
Ray Cacopardo
2016-11-09T21:58:29+0000
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.
Ian Pluis
2016-11-09T10:07:01+0000
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.
Marita Schrader
2016-10-26T12:16:39+0000
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..
Sarah Dyson
2016-09-19T03:56:57+0000
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.
Maxine Stephenson
2014-06-27T08:51:27+0000
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.
Andrew Birner
2014-03-11T10:52:04+0000
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra.
Thanks again to the support crew. Tak, you've built a great local business!
David Walter
2013-11-21T10:14:19+0000
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Reuben Roberts
2013-11-09T05:54:05+0000
Quite possibly the best I.P there is on the planet.
Great service and follow up
Kym Jensen
2013-11-06T04:37:21+0000
Never a problem to deal with! Excellent service and great friendly staff to talk to.
Trent Moffatt
23:43 25 May 17
Onthenet has been one of our valued partners for over 15 years. It is great working with a dedicated, local and knowledgeable team.
Forough Zarea
00:22 10 Apr 17
I have been using their service for over 4 months now and I am really happy with the speed, price and technical support. It is much better than Telstra that we had over 3 years. I had an issue with internet connection on Saturday and they were very very quick to reply me and they knew exactly what was going on! no need for turning my modem on and off again and again and those time-consuming fruitless calls to Telstra! I highly recommend OntheNet as a student and researcher who is in constant need of internet!read more
Robert Zappia
13:41 17 Mar 17
I have been using On The Net for over 10 years and find them to be a an excellent provider. As an IT consultant I recommend them to all my clients. It helps reduce my stress levels dealing with OTN. Their service is efficient, fast and their technical support expertise is above all of the other providers.read more
Jamie Montague
21:59 21 Sep 16
Have used them for about 5 years and can not fault. Their technician found a fault when I first connected that was inside my property and in my roof. Obviously it was a fault with my cabling and I fully expected it would cost me money to repair. Too my surprise the tech insisted on climbing into my roof again and fixed it free of charge..... On The Net went above and beyond good customer service for me and for that I will be staying with them for good.read more
SN Roy
07:55 16 Mar 15
Excellent Christmas Lunch hosted to honour Dr.Clarence Tan. It was a great gathering of professionals.
Simon Davies
08:50 17 Dec 14
We went with these guys a few months back and although we did have a error made on the type of account we were put on, I was impressed with the speed and proficiency with which it was rectified. I too love the phone being answered quickly and by staff who know what they are doing. We had experiences with the Indian ISP call centres and they are a complete disaster-that's why we moved.read more
Manish Khanna
01:17 31 Jan 11
I have been using them as ISP since 2003, i can count on my fingers the dropouts i ever had. I am a web designer couldn't breath without internet, and they have provided me with the best product and service ever. Their products are little dearer then others but in the end they are all worth it. Keep up the good work guys. Manishread more
