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Always excellent customer service. I have never had a problem getting hold of their support team.Am now on FTTN NBN service and am consistently getting 87-94 Mbps down in Reedy Creek.
Got stuffed around by Telstra to get NBN at my new home. Andrew was very helpful and got me NBN in 7 days. I had to wait for NBN installer, who arrived at 5:30 pm. NBN's scheduling is independent of OTN; they cannot control the installers.
Thanks OTN for helping solve a week of frustrating non-connection to NBN here in Burleigh Waters. I am very impressed with your fast response times, the personal service you offer and your dogged determination in finally getting my small business connected. I intend to stay loyal to you as a local business for many years ahead. Thank you.
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.
Personal service you don't get from the larger names
Strong contenders to take over iiNet old crown of best customer service combined with most honest consumer practices.As sad as the loss of iiNet to TPG is, It ended up being a great thing that I could find this company!.
Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.
These guys have been great to deal with so far. Excellent customer service and competitive nbn prices. I'm one very happy customer.
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider. Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��
very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks 🙂
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!
We've been using their various services for about 20 years. Great team with the best customer service ever.
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra.Thanks again to the support crew. Tak, you've built a great local business!
I'd give them 6 stars if possible.
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Quite possibly the best I.P there is on the planet.Great service and follow up
Never a problem to deal with! Excellent service and great friendly staff to talk to.
Review added 8/8/17:I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational. I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!