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My husband and I had been with Optus for years. My husband organised everything however when he died in December the treatment I received from Optus was not just incompetent across multiple teams it was disgusting. Every staff member I spoke with over a 2 month period asked me to put my husband on the phone. They cut our services twice without hooking me up and at a time where I needed to be connected. I couldn't work.OTN was recommended to me. I called them, spoke to Ian and he immediately started sorting everything out. I was connected within 48 hours including the delivery of the modem. He followed up a couple of weeks later and I explained I had unrelated IT problems. He sourced advice from their IT while I was on the phone. This is the sort of service people used to receive. Customer Service without a charge, surcharge, call transfers or queues for everything. I was very impressed and appreciative of the speed of connection and service. Optus staff had to apologise to me every time I spoke to them. OTN have been faultless. Thank you
Been my ISP for years. Nothing but helpful when upgrading to Business NBN. Tech support and sales we prompt and knowledgeable. The upgrade to commercial hardware and NBN connection/ installation went without a hitch. Excellent speeds and no dropouts, could not ask for more! Thanks!
These guys have been our ISP for over ten years. They are superb.
Most amazing experience dealing with them. Highly recommend.
Upgraded to NBN the process was very smooth and staff were helpful and kept me updated along the way. Their customer service is great and you can count on someone on the Gold coast resolving your query not like the big companies.
Recently connected to NBN with Onthenet and getting great speeds. Upgraded to the archer modem and my wifi speeds are so much better then the old connection. No more pausing on netflix and white blank pages when trying to check my emails and download references for my assignments. Thank you very much for all the help!
Incredible So so good The people you speak to are fantastic and so very helpful They take their time to tell you all about setting your NBN up and they handle anywhere in Australia
Always excellent customer service. I have never had a problem getting hold of their support team.Am now on FTTN NBN service and am consistently getting 87-94 Mbps down in Reedy Creek.
Got stuffed around by Telstra to get NBN at my new home. Andrew was very helpful and got me NBN in 7 days. I had to wait for NBN installer, who arrived at 5:30 pm. NBN's scheduling is independent of OTN; they cannot control the installers.
Thanks OTN for helping solve a week of frustrating non-connection to NBN here in Burleigh Waters. I am very impressed with your fast response times, the personal service you offer and your dogged determination in finally getting my small business connected. I intend to stay loyal to you as a local business for many years ahead. Thank you.
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.
Strong contenders to take over iiNet old crown of best customer service combined with most honest consumer practices.As sad as the loss of iiNet to TPG is, It ended up being a great thing that I could find this company!.
Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.
These guys have been great to deal with so far. Excellent customer service and competitive nbn prices. I'm one very happy customer.
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider. Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��
very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks 🙂
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!
We've been using their various services for about 20 years. Great team with the best customer service ever.
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra.Thanks again to the support crew. Tak, you've built a great local business!
I'd give them 6 stars if possible.
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Quite possibly the best I.P there is on the planet.Great service and follow up
Never a problem to deal with! Excellent service and great friendly staff to talk to.
Review added 8/8/17:I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational. I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!