Keep in touch with our team!

Hours of Operation

Excluding nationally gazetted public holidays.

OntheNet Office Hours: Monday to Friday 9am to 5pm
Technical Support (Level 1): Monday to Friday 8am to 7pm, Saturday 9am to 1pm.
All other teams: Monday to Friday 9am to 5pm.

After hours enquiries can be left on our voicemail or emailed to us for prompt attention the next business day. Customers with business grade services are provided with access to after hours technical support and details of which are provided when the service enabled.

Contact us

Phone: 07 5553 9222
or email one of our teams directly using the email address below.
Please avoid emailing multiple teams. If necessary your enquiry will be forwarded to the correct team.

Sales: sales@onthenet.com.au
For enquiries related to ordering a new service, relocating with OntheNet or changing plan.

Provisioning: provisioning@onthenet.com.au
For enquiries related to an order that is in progress.

Accounts: accounts@onthenet.com.au
For enquiries related to the billing of your service or updating Authorised Representatives.

Technical Support: support@onthenet.com.au
If you need assistance to get a service up and running or there is a fault with an existing service please contact Technical Support.

Domain Administration: dna@onthenet.com.au
For enquiries related to existing Hosting services.

Company Details

Network Technology (Aust) Pty Ltd t/as OntheNet
ABN 71 096 864 836

Contact Details

Phone: 07 5553 9222
Fax: 07 5593 3557
Email: support@onthenet.com.au
Location: Level 1, 165 Varsity Parade, Varsity Lakes Qld 4227
Postal address: PO Box 102, Varsity Lakes Qld 4227