Hours of Operation
Excluding nationally gazetted public holidays.
OntheNet Office Hours: Monday to Friday 9am to 5pm
Technical Support (Level 1): Monday to Friday 8am to 7pm, Saturday 9am to 1pm.
All other teams: Monday to Friday 9am to 5pm.
After hours enquiries will be responded to the next business day. Customers with business grade services are provided with access to after hours technical support, please refer to your Service Details for this information.
Network Technology (Aust) Pty Ltd t/as OntheNet
ABN 71 096 864 836
Phone: 07 5553 9222
Fax: 07 5593 3557
Location: Level 1, 165 Varsity Parade, Varsity Lakes Qld 4227
Postal address: PO Box 102, Varsity Lakes Qld 4227
For enquiries related to ordering a new service, relocating with OntheNet or changing plan.
For enquiries related to an order that is in progress.
For enquiries related to the billing of your service or updating Authorised Representatives.
Technical Support: firstname.lastname@example.org
If you need assistance to get a service up and running or there is a fault with an existing service please contact Technical Support.
Domain Administration: email@example.com
For enquiries related to existing Hosting services.
Social media is monitored during office hours.
Live chat with our Sales and Technical Support teams is available during office hours.