Changing to nbn™ may not immediately affect your existing services, it depends on the nbn™ technology available to your premises. However, it is important to check all your services after your nbn™ connection is complete to ensure they are working as expected.
Fixed wireless: the existing network remains as is so all existing services should continue to work after your nbn™ service is installed unless you make a change to them.
Fibre and HFC: the nbn™ service is installed alongside the existing copper & HFC networks so existing services should not be affected when the nbn™ service is installed. However, all premises in a fibre or HFC area will be permanently disconnected from the existing copper & HFC networks approximately 18 months after that area became ready for service. For this reason, you need to make sure you have a replacement service installed before the copper/HFC network is disconnected.
FTTB, FTTN & FTTC: most services will be installed using the same copper line as an existing service. This is because the majority of residential premises only have one copper line. If you have a spare line you can provide that phone number in your OntheNet order and we will try to use that line instead.
When FTTB and FTTN services are installed all existing non-voiceband services (eg DSL/Internet) and any “special services” that use the same copper line will be permanently disconnected on the install date. If applicable, voiceband services (eg landline phone services) will remain active for up to 18 months after your area became ready for service, unless you decide to cancel them earlier.
When an FTTC service is installed all existing services that use the same copper line will be permanently disconnected on the install date and the phone number (if applicable) will be permanently lost. All devices connected to same internal wiring, other than those required for the nbn™ service, must be unplugged and remain unplugged to prevent interruptions to the FTTC service (eg telephone handsets, modems & alarm diallers).