Changing to nbn™ may not immediately affect your existing services, it depends on the nbn™ technology available to your premises. However, it is important to check all your services after your nbn™ connection is complete to ensure they are working as expected.
In nbn™ fixed wireless areas, the existing copper network will remain so all existing services should continue to work unless you make a change to them.
In fibre and HFC areas, the nbn™ service is installed alongside the existing copper network so existing services should not be affected when nbn™ is installed. However, all premises in a fibre or HFC area will be disconnected from the existing copper & cable networks approximately 18 months after that area became ready for service. For this reason, you need to make sure you have a replacement service installed before the copper/cable network is disconnected.
In FTTB and FTTN areas, most services will be installed using the same copper line as an existing service. This is because the majority of residential premises only have one copper line. If you have a spare line you can provide that phone number in your OntheNet order and we will try to use that line instead. When FTTB and FTTN services are connected all existing non-voiceband services (eg DSL/Internet) and any “special services” will be permanently disconnected on the install date. If applicable, voiceband services (eg landline phone services) will remain active for up to 18 months after your area became ready for service, unless you decide to cancel them earlier.