Order Forms

Most broadband services can be ordered online via our website. Existing customers can also order & modify some services via the OntheNet Toolbox, without the need to complete a form.

Below you will find forms for ordering and modifying other services with OntheNet. These forms can be filled in on your computer and then printed for signing. Once completed please scan and email or fax/post all pages to OntheNet.

Please contact our Sales Team if you need any assistance to submit an order.

  • To order a new service complete the Order Form for the type of service required.
  • The Order Forms are also used for relocating OntheNet services to a new address or telephone line.
  • To modify an existing service (eg change plan or add/remove options) complete the relevant Plan Change/Modification Form.
  • To change plan type (eg Business to Personal) complete the Plan Change Form for the type of plan you would like to change to.

Please ensure you have read the OntheNet Terms & Conditions before placing your order.

Broadband Forms

Most broadband services can be ordered via this website. ADSL, Naked DSL, nbn™ and FAB plan changes requests can be submitted via the OntheNet Toolbox. If you need to modify a Private Links service please contact our Sales Team.

Fibre Access Broadband (FAB)

pdf Personal FAB Order Form
Order a new FAB service or relocate an existing service to a new address.

Fibre Access Broadband (FAB)

pdf Business FAB Order Form
Order a new FAB service or relocate an existing service to a new address.

Business Ethernet

pdf Business Ethernet Order Form
Order a new service or relocate an existing service to a new address.

pdf Business Ethernet Modification Form

VoIP Forms

pdf Personal Prepaid VoIP Order Form
Order a new service.

pdf Personal Prepaid VoIP Porting Authority Form
Port an existing phone number to a Personal Prepaid VoIP service. You must have an active Personal Prepaid VoIP service before completing this form.

Business Phone

pdf Business Phone Modification Form

Business VoIP

pdf Business VoIP Order Form
Order a new service.

pdf Business VoIP Modification Form

Hosted PBX

pdf Business VoIP with Hosted PBX Order Form
Order a new service or add Hosted PBX to an existing Business VoIP service.

pdf Business VoIP with Hosted PBX Modification Form

Porting Authority Forms

You must have an active service before completing this form.

pdf Porting Authority Form – Simple Port
Port an existing phone number to a Business VoIP or Business Phone service.

pdf Porting Authority Form – Complex Port
Port an existing phone number or number range to a Business VoIP or Business Phone service.

pdf Porting Authority Form – 1300/1800
Port an existing 1300 or 1800 number to a Business VoIP or Business Phone service.

Hosting Forms

pdf Domain and Hosting Order Form
Order a new Domain Name and/or Domain or Web Hosting. Note: If Hosted Exchange is required the Hosted Exchange Order Form must be completed.

pdf Domain and Web Hosting Modification Form
Existing OntheNet customers can use this form to order hosting for an existing Domain Name or to modify existing Domain or Web Hosting services.

pdf Hosted Exchange Order Form
Order Hosted Exchange for a new or existing Domain Name. Note: If the Domain Name is to be registered by OntheNet the Domain and Hosting Order Form must be completed as well.

Other Forms

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Pam Eade
My husband and I had been with Optus for years. My husband organised everything however when he died in December the treatment I received from Optus was not just incompetent across multiple teams it was disgusting. Every staff member I spoke with over a 2 month period asked me to put my husband on the phone. They cut our services twice without hooking me up and at a time where I needed to be connected. I couldn't work. OTN was recommended to me. I called them, spoke to Ian and he immediately started sorting everything out. I was connected within 48 hours including the delivery of the modem. He followed up a couple of weeks later and I explained I had unrelated IT problems. He sourced advice from their IT while I was on the phone. This is the sort of service people used to receive. Customer Service without a charge, surcharge, call transfers or queues for everything. I was very impressed and appreciative of the speed of connection and service. Optus staff had to apologise to me every time I spoke to them. OTN have been faultless. Thank youread more
Jonathan Liew
Been my ISP for years. Nothing but helpful when upgrading to Business NBN. Tech support and sales we prompt and knowledgeable. The upgrade to commercial hardware and NBN connection/ installation went without a hitch. Excellent speeds and no dropouts, could not ask for more! Thanks!read more
Greg Lennon
These guys have been our ISP for over ten years. They are superb.
Karla Drummond
Most amazing experience dealing with them. Highly recommend.
Neil Alfred
Upgraded to NBN the process was very smooth and staff were helpful and kept me updated along the way. Their customer service is great and you can count on someone on the Gold coast resolving your query not like the big companies.read more
Andrea Oskars
Recently connected to NBN with Onthenet and getting great speeds. Upgraded to the archer modem and my wifi speeds are so much better then the old connection. No more pausing on netflix and white blank pages when trying to check my emails and download references for my assignments. Thank you very much for all the help!read more
Virginia Amos
Incredible So so good The people you speak to are fantastic and so very helpful They take their time to tell you all about setting your NBN up and they handle anywhere in Australiaread more
Tom Gilmartin
Always excellent customer service. I have never had a problem getting hold of their support team. Am now on FTTN NBN service and am consistently getting 87-94 Mbps down in Reedy Creek.read more
Simon Ooi
Got stuffed around by Telstra to get NBN at my new home. Andrew was very helpful and got me NBN in 7 days. I had to wait for NBN installer, who arrived at 5:30 pm. NBN's scheduling is independent of OTN; they cannot control the installers.read more
Cath Murphy
Thanks OTN for helping solve a week of frustrating non-connection to NBN here in Burleigh Waters. I am very impressed with your fast response times, the personal service you offer and your dogged determination in finally getting my small business connected. I intend to stay loyal to you as a local business for many years ahead. Thank you.read more
Kris Boveinis
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.read more
Zane Mezgec
Strong contenders to take over iiNet old crown of best customer service combined with most honest consumer practices.As sad as the loss of iiNet to TPG is, It ended up being a great thing that I could find this company!.read more
Darrell Patrawn
Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.
Tambuff Ruby
These guys have been great to deal with so far. Excellent customer service and competitive nbn prices. I'm one very happy customer.read more
Mags Bell
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider. Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Forough ZF
very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks 🙂
Jen Adams
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!read more
Hazel Clarke
We've been using their various services for about 20 years. Great team with the best customer service ever.
Ray Cacopardo
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more
Ian Pluis
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.read more
Marita Schrader
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..read more
Sarah Dyson
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.read more
Maxine Stephenson
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.read more
Andrew Birner
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra. Thanks again to the support crew. Tak, you've built a great local business!read more
Daniel Bilton
I'd give them 6 stars if possible.
David Walter
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Reuben Roberts
Quite possibly the best I.P there is on the planet. Great service and follow up
Kym Jensen
Never a problem to deal with! Excellent service and great friendly staff to talk to.
Paul Demetre
Review added 8/8/17: I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational.I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more
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