Order Forms

Most broadband services can be ordered online via our website. Existing customers can also order & modify some services via the OntheNet Toolbox, without the need to complete a form.

Below you will find forms for ordering and modifying other services with OntheNet. These forms can be filled in on your computer and then printed for signing. Once completed please scan and email or fax/post all pages to OntheNet.

Please contact our Sales Team if you need any assistance to submit an order.

  • To order a new service complete the Order Form for the type of service required.
  • The Order Forms are also used for relocating OntheNet services to a new address or telephone line.
  • To modify an existing service (eg change plan or add/remove options) complete the relevant Plan Change/Modification Form.
  • To change plan type (eg Business to Personal) complete the Plan Change Form for the type of plan you would like to change to.

Please ensure you have read the OntheNet Terms & Conditions before placing your order.

Broadband Forms

Most broadband services can be ordered via this website. ADSL, Naked DSL, nbn™ and FAB plan changes requests can be submitted via the OntheNet Toolbox. If you need to modify a Private Links service please contact our Sales Team.

Fibre Access Broadband (FAB)

pdf Personal FAB Order Form
Order a new FAB service or relocate an existing service to a new address.

Fibre Access Broadband (FAB)

pdf Business FAB Order Form
Order a new FAB service or relocate an existing service to a new address.

Business Ethernet

pdf Business Ethernet Order Form
Order a new service or relocate an existing service to a new address.

pdf Business Ethernet Modification Form

VoIP Forms

pdf Personal Prepaid VoIP Order Form
Order a new service.

pdf Personal Prepaid VoIP Porting Authority Form
Port an existing phone number to a Personal Prepaid VoIP service. You must have an active Personal Prepaid VoIP service before completing this form.

Business VoIP

pdf Business VoIP Order Form
Order a new service.

pdf Business VoIP Modification Form

Hosted PBX

pdf Business VoIP with Hosted PBX Order Form
Order a new service or add Hosted PBX to an existing Business VoIP service.

pdf Business VoIP with Hosted PBX Modification Form

Porting Authority Forms

You must have an active Business VoIP service before completing this form.

pdf Business VoIP Porting Authority Form – Simple Port
Port an existing phone number to a Business VoIP service.

pdf Business VoIP Porting Authority Form – Complex Port
Port an existing phone number or number range to a Business VoIP service.

pdf Business VoIP Porting Authority Form – 1300/1800
Port an existing 1300 or 1800 number to a Business VoIP service.

Hosting Forms

pdf Domain and Hosting Order Form
Order a new Domain Name and/or Domain or Web Hosting. Note: If Hosted Exchange is required the Hosted Exchange Order Form must be completed.

pdf Domain and Web Hosting Modification Form
Existing OntheNet customers can use this form to order hosting for an existing Domain Name or to modify existing Domain or Web Hosting services.

pdf Hosted Exchange Order Form
Order Hosted Exchange for a new or existing Domain Name. Note: If the Domain Name is to be registered by OntheNet the Domain and Hosting Order Form must be completed as well.

Other Forms

Recent Reviews

OntheNet
4.8
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Jamie Walters
Jamie Walters
2017-07-20T01:18:10+0000
Jennie Murphy
Jennie Murphy
2017-03-24T06:07:59+0000
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!read more
Yung Le
Yung Le
2017-03-01T08:50:35+0000
We had an issue with our internet connection and they were very prompt in fixing the problem and we couldn't be more impressed - thank you!read more
Luke Hartwig
Luke Hartwig
2017-02-07T23:19:20+0000
Cheap and fast and as good a service as any other ISP. Also it's not a giant ISP conglomerate �
Hazel Clarke
Hazel Clarke
2017-01-10T19:53:32+0000
We've been using their various services for about 20 years. Great team with the best customer service ever.
Ray Cacopardo
Ray Cacopardo
2016-11-09T21:58:29+0000
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more
Ian Pluis
Ian Pluis
2016-11-09T10:07:01+0000
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.read more
Betty Parsons
Betty Parsons
2016-11-09T03:10:06+0000
Marita Schrader
Marita Schrader
2016-10-26T12:16:39+0000
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..read more
Steven Hattersley
Steven Hattersley
2016-10-06T06:27:48+0000
Sarah Dyson
Sarah Dyson
2016-09-19T03:56:57+0000
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.read more
Mat Dodds
Mat Dodds
2016-08-02T10:10:55+0000
Joshua Arnstein
Joshua Arnstein
2016-01-17T06:59:31+0000
Maxine Stephenson
Maxine Stephenson
2014-06-27T08:51:27+0000
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.read more
Libby Cooling
Libby Cooling
2014-05-26T06:40:28+0000
Andrew Birner
Andrew Birner
2014-03-11T10:52:04+0000
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra. Thanks again to the support crew. Tak, you've built a great local business!read more
Huw Griffiths
Huw Griffiths
2014-01-02T11:16:35+0000
Daniel Bilton
Daniel Bilton
2013-12-12T22:22:42+0000
I'd give them 6 stars if possible.
David Walter
David Walter
2013-11-21T10:14:19+0000
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Tess Lawford
Tess Lawford
2013-11-12T22:24:03+0000
Reuben Roberts
Reuben Roberts
2013-11-09T05:54:05+0000
Quite possibly the best I.P there is on the planet. Great service and follow up
Kym Jensen
Kym Jensen
2013-11-06T04:37:21+0000
Never a problem to deal with! Excellent service and great friendly staff to talk to.
Mark Atkinson
Mark Atkinson
2013-11-06T03:03:01+0000
Anthony White
Anthony White
2013-10-28T02:19:06+0000
Greg Barnett
Greg Barnett
2013-10-20T03:37:17+0000
Shane Taylor
Shane Taylor
2013-10-18T06:03:06+0000
Leigh Havas
Leigh Havas
2013-10-15T08:12:57+0000
Bob Taylor
Bob Taylor
2013-10-14T01:24:21+0000
Gary Overliese
Gary Overliese
2013-09-10T04:28:26+0000
Leanne Heggie
Leanne Heggie
2013-09-07T02:35:25+0000
Ian Graham
Ian Graham
2013-08-31T08:43:18+0000
Paul Demetre
Paul Demetre
2013-08-29T05:21:30+0000
Anthony Zirilli
Anthony Zirilli
2013-08-27T22:45:04+0000
Scott M Andrews
Scott M Andrews
2013-08-25T09:38:31+0000
Ally Waller
Ally Waller
2013-08-06T10:04:42+0000
Chris Rogers
Chris Rogers
2013-08-01T00:16:33+0000
Eric De Vries
Eric De Vries
2013-07-28T16:19:12+0000
Peter Stewart
Peter Stewart
2013-07-23T23:07:39+0000
Jeremy Lepherd
Jeremy Lepherd
2013-07-19T10:00:45+0000
Matt Kolkka
Matt Kolkka
2013-07-19T07:46:54+0000
Lee Pegus
Lee Pegus
2013-07-18T11:28:35+0000
Michael Senior
Michael Senior
2013-07-17T05:11:29+0000
Vicki Murchie
Vicki Murchie
2013-07-16T07:24:31+0000
Andrew Lee Oskam
Andrew Lee Oskam
2013-07-12T23:44:55+0000
Jamie Ferguson
Jamie Ferguson
2013-07-12T10:17:11+0000
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