Personal nbn™ Plans
- Uptime, Uptime and delivering TRUE speeds
OntheNet’s network and NBNTM speeds are monitored carefully by our engineers, to make sure you get the speeds you signed up for. If you need help with your WiFi settings – give us a call.
- $0 setup, no-lock-in monthly plans
- Personalised Support
Expect the phone to be answered pronto during business hours at OntheNet. Just No Parrots here. No scripts – we listen to you. Call (07) 5553 9222 and you will be speaking to a knowledgeable and friendly Aussie.
- 100% Australian 25+ years right here on the Gold Coast.
That’s right – we have 40 friendly and helpful Aussie staff and network engineers waiting to help you and make sure everything works so you can enjoy the internet at home.
- OntheNet – we keep our pencils sharp.
We regularly compare our rates with other quality-support-oriented providers.
What our customers say:
Vary helpful thank you
Taley Thai M.
Great service for the past couple of years through my business. Now looking to use them at home.
Hayley Merelle C.
After recent storms our internet service was terrible dropping in and out. OntheNet were great trying to help us sort it out and in the end got it fixed for us. Kept us informed... every step of the way. Wouldn't hesitate to recommend OntheNet.read more
I have been with OnTheNet for years, on and off, as I have travelled around Australia. I can honestly say that they are the best in the business.Their support and accounts team... are excellent - they are highly skilled and efficient, and I have never had to wait more than two minutes to speak with a technician.What I appreciate most is how they always go above and beyond to meet my needs. I highly recommend OntheNet to anyone looking for reliable, high-quality, high-speed internet service.I would give them more stars if I could.read more
Thanks to Devon for his patience and assistance, he was very easy to understand and would highly recommend using this local company "On The Net" for your Data needs, Broadband... and Internet services.read more
Technical issue caused by lightning was resolved quickly and professionally - excellent communication as always
Any issues are sorted quickly and professionaly.
Brett Eddie S.
We have been customers for almost 10 years now and am still an incredibly satisfied customer. Jarrod from customer support goes above and beyond. Couldn't recommend them more. ... Thank you!read more
Great service. I've been a long time customer of on the net (back in the dialup modem days !) .They continue to provide a very excellence in customer service. I rang them after... the storms as internet was out and they were able to walk me through some testing. Then i took the current modem for testing and it proved to be ok. They booked a service call with NBN and detailed what they had done already and what the issue was. NBN guy was able to arrive with the correct part and fix quickly (he was also complementary of the information given to him). Its a local business that has been around along time on the coast. Worth supporting - you will not be disappointed.read more
These guys are the very best. Support is always there when you need it and any issue is followed through until complete resolution.It is only very seldom I need to contact tech... support at OnTheNet, but when I do, they can always assist me with speedy and accurate information and all is well again. Such a pleasure dealing with a great local company.read more
I’ve been with On The Net for many years and they never disappoint. My internet is reliable but, if there is a problem (usually NBN related), they fix it asap and with courtesy... and speed. What more could anyone want?!read more
Any time there is a problem is always promptly addressed by knowledgeable staff. Waiting time is generally less than one minute ! A huge advantage to using a local Internet... provider. Been a customer now for more than 20 years and could not be happierread more
I have been with OntheNet for quite a few years now. The reason for being with them is that they are so helpful and responsive.I contacted them to get NBN to upgrade of Fiber To... The Property (fttp). Once NBN had done their work, I called in and got Jarrad who helped me reconfigure the modem and set my new system up.Jarrod was friendly, helpful, patient and not at all condescending, as many people are when talking technical.Can’t thank Jarrod or recommend OntheNet highly enough. 5 🌟 every time 🙏🏼read more
Always quick and efficient to trouble shoot our issues. Easy to deal with.
My questions to "on the net" were answered in a professional way, quickly, and courteously.Excellent service as always !