NBN
You can trust OntheNet to:
- Deliver what we offer, especially Internet speeds.
Our core network and NBNTM CVC’s are monitored daily, to ensure there is always ample headroom above peak network demand. - Be 100% Australian owned, operated and managed from the Gold Coast.
No overseas call centres here. - Keep our pencil sharp.
We regularly compare our rates with other quality and speed oriented providers.
What our customers say:
4.5
Based on 80 reviews
Have never experience such a sensitive target in my whole life until I met with MR DONALD RICHARD
Donald Richard, a true professional, is Very Personable & Extremely... Knowledgeable in FOREX TRADING INVESTMENT. He goes XTRA mile to understand his clients needs so that he can provide Just what is important to them... I highly recommend you all to him, He can help you trade your Bitcoin with out any lose, He helped me, You can reach him through WhatsApp:+1(817)440-7226
or Email: donaldrichardforextrader@gmail.com and thank me later.read more
Donald Richard, a true professional, is Very Personable & Extremely... Knowledgeable in FOREX TRADING INVESTMENT. He goes XTRA mile to understand his clients needs so that he can provide Just what is important to them... I highly recommend you all to him, He can help you trade your Bitcoin with out any lose, He helped me, You can reach him through WhatsApp:+1(817)440-7226
or Email: donaldrichardforextrader@gmail.com and thank me later.read more
Queen Holuwa Tomisin
12:10 12 Jun 21
I have been using OntheNet for home and business purposes for some time now.
Their service is amazing, you can actually call and speak to someone if you require technical... assistance.
Having a local business providing fast internet and hosting domains is a real bonus.
I highly recommend OntheNet as a service provider.read more
Their service is amazing, you can actually call and speak to someone if you require technical... assistance.
Having a local business providing fast internet and hosting domains is a real bonus.
I highly recommend OntheNet as a service provider.read more
Philip Woods
05:32 12 Jan 21
Great local service! Easy to contact, easy to understand and always ready to help in a prompt manner
Jane Turner-Young
04:52 06 Jan 21
Amazing service from the wonderful team at On The Net. I applied online and got a phone call from them within an hour to confirm some details. An hour after that, my service... request was created, NBN installation booked and modem shipped that day. Now 4 days later I have an awesome TP Link modem set up and bulletproof internet throughout the house! Efficient, high quality, friendly and fast in every aspect. Very highly recommended!!! Thanks team! 😃read more
Gareth Carpenter
05:22 26 Nov 20
Great service! Easy to contact and speak with staff who are very helpful.. unlike other providers...
Neil Parker
03:28 24 Sep 20
We have been with on the net for about 15 years and they have always provided excellent service, always there to help, especially the tech. Department. Thanks guys. Veronica... Garrettread more
Veronica Garrett
23:25 11 Sep 20
Having been driven to despair with Telstra I changed to OntheNet for NBN. Great sales and technical service within 24 hours has allowed my business to have superior quality NBN.... The team are friendly, quick to act and know their stuff. I would highly recommend them to any business.
Kind Regards
Brett Jones
Director
Lease Buy Homes Pty Ltdread more
Kind Regards
Brett Jones
Director
Lease Buy Homes Pty Ltdread more
Brett Jones
01:00 29 Aug 20
After 6 months of nightmares with Telstra it was all fixed with one phone call to On The Net.
Fantastic service, highly recommend.
Fantastic service, highly recommend.
Peter Gwynne
22:51 04 Aug 20
Massive “shout out” to OnTheNet, being able to speak to Robyn in accounts (Legend-underpaid 😊)
during this crazy COVID time to explain circumstances has meant we have... been able to keep our service active. Try that with an overseas call centre. 👍👍 5 star service.read more
during this crazy COVID time to explain circumstances has meant we have... been able to keep our service active. Try that with an overseas call centre. 👍👍 5 star service.read more
Darren Cooke
01:54 04 Aug 20
I hung on with Telstra for years, with lots of problems, because I did not want to change my email address! I am so glad I bit the bullet and went with On The Net after advice... from many friends who have been customers for many years - fabulous, personal service and pricing! A WIN FOR THE GOLD COASTread more
Sue Knudsen
02:39 02 Jun 20
Just switched from Telstra ADSL to NBN with OntheNet and couldn't be happier. Ordered online last Saturday, received a message on Monday that our order had been processed, got... the equipment on Thursday. Whole process was extremely easy and the couple of times we've spoken to staff they've been so helpful, there are no long wait times to speak to someone or being re-diverted to 12 different people as we experienced with Telstra for the last 15 years ... and it's good to know we're supporting a local company, not one that outsources its customer service overseas.👌 Went from 8-10mbps with Telstra to 90mbps with OntheNet. Highly recommended!read more
Keri Lea
00:23 29 Mar 20
fantastic service, great rates, highly recommended, been with this company for many years and never had any problems at all
Yvonne Bailey
08:24 18 Mar 20
So easy to deal with, not that I've had to after setting up the modem. Love I can just relax knowing I don't need to worry, and so nice to be able to get away from Telstra and... still have good coverage.read more
Odette Smith
00:12 10 Mar 20
On the Net is a great local company, offering terrific service at competitive rates.
Dawn Thomas
07:20 03 Mar 20
Fast, efficient service from tech support, really easy to follow instructions. Calls always returned promptly. Have used them for years, always satisfied.
Janice Morton
06:51 03 Mar 20
Love that they are a local business. Great business to deal with in that they deliver when they say they will. great helpful staff.
Sue Reilly Thompson
10:09 17 Dec 19
Excellent, great staff, speed and most important, tech support from local technicians.
Leigh Spiegel
00:47 05 Dec 19
I started with NBN just over 2 years ago with My Republic Internet. I had good service in the first year until the first lot of problems started occurring. After numerous calls... over many days, an NBN technician finally paid a visit and fixed my problem. Fast forward to August 2019 and I started having more problems. The problems were of service drop outs and very slow service. Almost every day for 4 weeks I had to contact My Republic, often spending hours online trying to sort the problems out I became expert at power cycling both NBN and My Republic modems. I even bought a new modem but that improved nothing. After much deliberation I decided to take my business elsewhere and went to OnTheNet. I was impressed by their personal service and the fact I am a Gold Coast resident and I am supporting a local business. My service with OnTheNet has been nothing but exceptional and will continue well into the future. I have also started recommending OnTheNet to friends and family.read more
Gary Holt
06:19 02 Dec 19
I have just recently switched to NBN and OntheNet and I have nothing but the highest praise for this company. From my first visit to the office at Varsity (sorry but I don’t... remember the name of that gentleman) to the Receptionist, I have been welcomed so warmly and looked after promptly. Thank you Brad for all the efficient help you gave me!!! Lyn MacArthurread more
Lyn Macarthur
07:11 30 Sep 19
Have dealt with OntheNet years ago before Telstra cable and glad to come back now NBN is on offer. Since day one I've had a totally reliable and as promised download/upload speed... of 92/41. Using Google Wi-Fi made this the best connection I've had and connects directly to OntheNet via PPoE on the primary Google Wi-Fi podread more
Dave Dee
01:31 13 Jul 19
Their friendly local service is so good. No more long times spent haning on hold for someone far far away to assist.
Sally Gregory
05:25 23 Jun 19
I wouldn’t go anywhere else, great service, great support. Staff are always so helpful and know what they are talking about.
Sunwise Blinds & Awnings
Sunwise Blinds & Awnings
Sarah Race
08:44 13 May 19
I have been with OntheNet for many years. People often ask about the level of tech support, but the service is so reliable, I have not had any need to contact the support staff.... However, today I had trouble configuring my router for NBN. I have to say thank you to the very patient young man who spent an hour getting me set up today. I very much appreciate your help, especially so late in the day. I wouldn’t even think about changing providers. Thanks so much.read more
Elizabeth McKennariey
11:39 09 Apr 19
Long time customer, 15+ years. Best team of people I have ever dealt with, always helpful, always friendly! Steve is the best yet, top man! Thank you guys!
Renée Irvine-Sykes
23:34 05 Dec 18
Everything was so easy and I haven't had any problems or drop outs with my NBN. I have the cheapest plan and speed and still find it more than adequate for my needs.
Vanda Hennah
11:59 09 Oct 18
Ordered on Friday, had NBN box and modem on Tuesday, once plugged in service was already activated. It was the fastest connection time I've ever experience with a Internet... provider, previous ones were a nightmare sometimes 3-4 weeks. My last provider I averaged 1-6mps now I average 47mps down and 17mps up anytime of the day. The best thing about this company is the customer service Ian knows his stuff and will answer all your questions thoroughly. The company is located on the gold coast, that means no overseas frustration when you need support.
There are other company's with slightly cheaper plans(usually six months promotion) but in the end the pricing is very competitive. The old saying is still true you get what your paid for.read more
There are other company's with slightly cheaper plans(usually six months promotion) but in the end the pricing is very competitive. The old saying is still true you get what your paid for.read more
John Caruso
07:34 20 Sep 18
Highly recommend OntheNet - been a customer for a number of years and have today been connected to NBN - process was smooth and in time frame specified. Follow up by staff by... email and phone ensured easy connection.
Thanks for friendly staff and support.read more
Thanks for friendly staff and support.read more
Margaret O'Leary
11:12 15 Aug 18
I have been with OntheNet for many years now and the upgrade to NBN was so smooth and painless I wonder what all the fuss is about. Getting fast, reliable service at a great price.
Bob Burnett
05:04 07 Aug 18
On The Net are super reliable and technically highly competent. What you pay for, you get.
Warwick Hunter
10:05 01 Aug 18
Can’t believe I’ve been paying Telstra almost double for the same package. So happy I made the switch! Everything is great
Dan Barnes
07:25 27 Jul 18
I've been with "On The Net" naked broadband for several years now & have enjoyed a completely uninterrupted service for all of that time.
I have continued to receive this same... professional great service since my NBN connection approximately 12 months ago also.read more
I have continued to receive this same... professional great service since my NBN connection approximately 12 months ago also.read more
Dale Tompkins
04:02 09 Jul 18
Switched from TPG about a year ago, very happy with OntheNet speeds and service. Living on the Gold Coast I dropped into their office to pickup the modem and enquire about VOIP... options. Great to be able to talk to someone local and support Gold Coast business.read more
Nev Dowling
10:37 19 Jun 18
I recently switched over to NBN with OntheNet and at the same time cancelled my Telstra landline. The results have been outstanding. The download and upload speeds are amazing.... Even a computer professional colleague of mine cannot believe the speeds being obtained. The service provided by this organisation is amongst the best I have ever experienced.
Keep up the good work!read more
Keep up the good work!read more
Michael Powell
03:45 19 Jun 18
I was with iiNet for 4 years before I change to On the Net. My experience with On the Net has been a pleasant one and to be able to talk to someone I can understand the language.... I don’t have to wait half a day to talk to someone and I received emails or phone calls with updates. I can talk to the person I first started with and I don’t have to explain the whole story over again to someone new. I don’t receive emails with a survey to fill in every time I speak to someone from On the Net to tell them how good they are. IiNet offer you a Fetch set up box to sign up with them for NBN but this box doesn’t record or run back and when I looked at the shows I would never watch them. I was telling Ian how I miss my Tivo I could record and run back and he told me about another product I could buy, how much it was and where to buy it from. Now I call this excellent customer service it makes you feel like you are part of a family and not just a number in a company.read more
Sandy Murray
05:10 10 Jun 18
I have been enjoying NBN service with OntheNet for over ONE year now, and I am so satisfied with their service from administration to sales and technical. Everyone is so helpful... and they deliver what they offer. As a very disgruntled Telstra customer, getting frustrated with them, who stuffed up any hope of ever getting NBN to my home, and even they couldn't find out why!!! This went on for one month!! I made a call to OntheNet to come on board with their service, and everything fell into place - within 10 days I was connected as was specified, and I was so impressed with the standard of professionalism shown from start to finish. I would not go anywhere else after OntheNet - I am so happy with this service. It is so refreshing to be able to talk to someone on Australian soil, and not overseas. And they are 'local' here in in Australia - keep up the good work OntheNet - good reliable service and honesty.read more
Sharyn Lappe
06:34 02 May 18
My husband and I had been with Optus for years. My husband organised everything however when he died in December the treatment I received from Optus was not just incompetent... across multiple teams it was disgusting. Every staff member I spoke with over a 2 month period asked me to put my husband on the phone. They cut our services twice without hooking me up and at a time where I needed to be connected. I couldn't work.
OTN was recommended to me. I called them, spoke to Ian and he immediately started sorting everything out. I was connected within 48 hours including the delivery of the modem. He followed up a couple of weeks later and I explained I had unrelated IT problems. He sourced advice from their IT while I was on the phone. This is the sort of service people used to receive. Customer Service without a charge, surcharge, call transfers or queues for everything. I was very impressed and appreciative of the speed of connection and service. Optus staff had to apologise to me every time I spoke to them. OTN have been faultless. Thank youread more
OTN was recommended to me. I called them, spoke to Ian and he immediately started sorting everything out. I was connected within 48 hours including the delivery of the modem. He followed up a couple of weeks later and I explained I had unrelated IT problems. He sourced advice from their IT while I was on the phone. This is the sort of service people used to receive. Customer Service without a charge, surcharge, call transfers or queues for everything. I was very impressed and appreciative of the speed of connection and service. Optus staff had to apologise to me every time I spoke to them. OTN have been faultless. Thank youread more
Pam Eade
10:02 13 Mar 18
These guys have been our ISP for over ten years. They are superb.
Greg Lennon
08:51 05 Jan 18
Upgraded to NBN the process was very smooth and staff were helpful and kept me updated along the way. Their customer service is great and you can count on someone on the Gold... coast resolving your query not like the big companies.read more
Neil Alfred
22:47 14 Dec 17
Recently connected to NBN with Onthenet and getting great speeds. Upgraded to the archer modem and my wifi speeds are so much better then the old connection. No more pausing on... netflix and white blank pages when trying to check my emails and download references for my assignments.
Thank you very much for all the help!read more
Thank you very much for all the help!read more
Andrea Oskars
20:47 29 Nov 17
Incredible So so good The people you speak to are fantastic and so very helpful They take their time to tell you all about setting your NBN up and they handle anywhere in Australia
Virginia Amos
07:58 27 Nov 17
Got stuffed around by Telstra to get NBN at my new home. Andrew was very helpful and got me NBN in 7 days. I had to wait for NBN installer, who arrived at 5:30 pm. NBN's... scheduling is independent of OTN; they cannot control the installers.read more
Simon Ooi
00:50 17 Nov 17
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff... approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.read more
Kristopher Alex
07:52 18 Sep 17
Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.
Darrell Patrawn
11:11 01 Sep 17
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband... provider.
Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Mags Bell
10:36 12 Aug 17
very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks 🙂
Forough FZ
06:50 28 Jul 17
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..
Marita Schrader
12:16 26 Oct 16
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.
Maxine Stephenson
08:51 27 Jun 14
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet... was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra.
Thanks again to the support crew. Tak, you've built a great local business!read more
Thanks again to the support crew. Tak, you've built a great local business!read more
Andrew Birner
10:52 11 Mar 14
I'd give them 6 stars if possible.
Daniel Bilton
22:22 12 Dec 13
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
David Walter
10:14 21 Nov 13
‹
›
Proud & Trusted Supplier to:
