Personal Prepaid VoIP

Don’t waste money paying for calls you never make. Spend as little as $20/year!

  • twelve months to use your prepaid credit,
  • very competitive call rates, charged per second
  • flexible top up system to control your spend.

OntheNet Flexible Tile

Heavy users can top up manually when required or increase the auto top up amount via the online toolbox. If you don’t make a lot of calls you can turn off the auto top up and manually top up your credit when it suits you. It couldn’t be more simple or flexible!

A minimum top up of $20 every 12 months is required to maintain the service. There’s no contract term – cancel anytime!

Call TypeRate
Between OntheNet VoIP UsersFree
Local / National10c per call
Mobile19c/min
InternationalCanada (1)$0.07/min
China (86)$0.02/min
New Zealand (64)$0.02/min
United Kingdom (44)$0.06/min
United States (1)$0.02/min
Other international ratesfrom 1c/min
13 / 130021c per call$0
1800Free$0

No flagfall. All timed calls will be charged in per second increments.
Please contact OntheNet to verify rates for any Call Types not listed here.

Special Services

ServicePrefixRate
Universal International Freephone0011 800Free
National Directory Assistance1223$0.88 per call
International Directory Assistance1225
Dial Before You Dig1100
Time1194
Weather1196
Assisted Directory Search1234
Directory Assistance with Call Connect12455
Wake Up12454
Reverse Charge12550

No flagfall. Please contact OntheNet to verify rates for any Call Types not listed here.

A phone number, or Direct In-Dial (DID) number, is required to be able to receive calls.

If you have an existing number you may be able to port that number to OntheNet. Additional fees apply for porting the number and for the ongoing supply of the ported number. You must have an active VoIP service with OntheNet before porting can be actioned. If you would like to port a number please contact our Sales Team for more information.

Alternatively, OntheNet can provide you with a new DID number for FREE from a capital city region of your choice. You can choose to have a local number or an Out of Area Number. The region you choose will determine what it costs others to call you so you need to consider that when choosing the region. You also need to be aware that you may not be able to port an Out of Area Number away from OntheNet if you decide to change providers in the future.

Most home users will already have a Broadband modem and analogue telephone handset which can be used with VoIP if an extra device is added, known as an “Analogue Telephone Adaptor” or ATA. See diagram 1.

Alternatively, you can replace your current ADSL modem with one that also supports VoIP. See diagram 2.

  • TP-Link Archer VR500v WiFi VoIP modem $129More details

Pricing includes configuration, delivery and manufacturer warranty. Warranty is provided as a consumer entitlement under the Competition and Consumer Act.

Diagram 1: Common setup with an ATA

voip

Diagram 2: Common setup with a modem that supports VoIP

voip4

Critical Information Summary and Order Form

Existing customers can order VoIP via the OntheNet Toolbox. If you are a new customer please download and complete the order form. If you have any questions please contact us.

pdf Critical Information Summary
pdf Order Formpdf icon Porting Authority Form

4.8
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Kris Boveinis
2017-09-18T07:52:55+0000
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.read more
David Muspratt
2017-09-16T03:38:34+0000
Personal service you don't get from the larger names
Zane Mezgec
2017-09-09T13:35:24+0000
Strong contenders to take over iiNet old crown of best customer service combined with most honest consumer practices.As sad as the loss of iiNet to TPG is, It ended up being a great thing that I could find this company!.read more
Darrell Patrawn
2017-09-01T11:11:41+0000
Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.
Tammy Johnson
2017-08-25T05:52:08+0000
These guys have been great to deal with so far. Excellent customer service and competitive nbn prices. I'm one very happy customer.read more
Mags Bell
2017-08-12T10:36:32+0000
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider. Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Forough Fa
2017-07-28T06:50:47+0000
very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks 🙂
Jennie Murphy
2017-03-24T06:07:59+0000
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!read more
Luke Hartwig
2017-02-07T23:19:20+0000
Cheap and fast and as good a service as any other ISP. Also it's not a giant ISP conglomerate �
Hazel Clarke
2017-01-10T19:53:32+0000
We've been using their various services for about 20 years. Great team with the best customer service ever.
Ray Cacopardo
2016-11-09T21:58:29+0000
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more
Ian Pluis
2016-11-09T10:07:01+0000
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.read more
Marita Schrader
2016-10-26T12:16:39+0000
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..read more
Sarah Dyson
2016-09-19T03:56:57+0000
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.read more
Maxine Stephenson
2014-06-27T08:51:27+0000
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.read more
Andrew Birner
2014-03-11T10:52:04+0000
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra. Thanks again to the support crew. Tak, you've built a great local business!read more
Daniel Bilton
2013-12-12T22:22:42+0000
I'd give them 6 stars if possible.
David Walter
2013-11-21T10:14:19+0000
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Reuben Roberts
2013-11-09T05:54:05+0000
Quite possibly the best I.P there is on the planet. Great service and follow up
Kym Jensen
2013-11-06T04:37:21+0000
Never a problem to deal with! Excellent service and great friendly staff to talk to.
Paul Demetre
2013-08-29T05:21:30+0000
Review added 8/8/17: I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational.I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more
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