Personal Prepaid VoIP

Don’t waste money paying for calls you never make. Spend as little as $20/year!

  • twelve months to use your prepaid credit,
  • very competitive call rates, charged per second
  • flexible top up system to control your spend.

OntheNet Flexible Tile

Heavy users can top up manually when required or increase the auto top up amount via the online toolbox. If you don’t make a lot of calls you can turn off the auto top up and manually top up your credit when it suits you. It couldn’t be more simple or flexible!

A minimum top up of $20 every 12 months is required to maintain the service. There’s no contract term – cancel anytime!

Call TypeRate
Between OntheNet VoIP UsersFree
Local / National10c per call
Mobile19c/min
InternationalCanada (1)$0.07/min
China (86)$0.02/min
New Zealand (64)$0.02/min
United Kingdom (44)$0.06/min
United States (1)$0.02/min
Other international ratesfrom 1c/min
13 / 130021c per call$0
1800Free$0

No flagfall. All timed calls will be charged in per second increments.
Please contact OntheNet to verify rates for any Call Types not listed here.

Special Services

ServicePrefixRate
Universal International Freephone0011 800Free
National Directory Assistance1223$0.88 per call
International Directory Assistance1225
Dial Before You Dig1100
Time1194
Weather1196
Assisted Directory Search1234
Directory Assistance with Call Connect12455
Wake Up12454
Reverse Charge12550

No flagfall. Please contact OntheNet to verify rates for any Call Types not listed here.

A phone number, or Direct In-Dial (DID) number, is required to be able to receive calls.

If you have an existing number you may be able to port that number to OntheNet. Additional fees apply for porting the number and for the ongoing supply of the ported number. You must have an active VoIP service with OntheNet before porting can be actioned. If you would like to port a number please contact our Sales Team for more information.

Alternatively, OntheNet can provide you with a new DID number for FREE from a capital city region of your choice. You can choose to have a local number or an Out of Area Number. The region you choose will determine what it costs others to call you so you need to consider that when choosing the region. You also need to be aware that you may not be able to port an Out of Area Number away from OntheNet if you decide to change providers in the future.

Most home users will already have a Broadband modem and analogue telephone handset which can be used with VoIP if an extra device is added, known as an “Analogue Telephone Adaptor” or ATA. See diagram 1.

Alternatively, you can replace your current ADSL modem with one that also supports VoIP. See diagram 2.

Pricing includes configuration, delivery and manufacturer warranty. Warranty is provided as a consumer entitlement under the Competition and Consumer Act.

Diagram 1: Common setup with an ATA

voip

Diagram 2: Common setup with a modem that supports VoIP

voip4

Critical Information Summary and Order Form

Existing customers can order VoIP via the OntheNet Toolbox. If you are a new customer please download and complete the order form. If you have any questions please contact us.

pdf Critical Information Summary
pdf Order Formpdf icon Porting Authority Form

Recent Reviews

OntheNet
4.8
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Jennie Murphy
Jennie Murphy
2017-03-24T06:07:59+0000
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!read more
Yung Le
Yung Le
2017-03-01T08:50:35+0000
We had an issue with our internet connection and they were very prompt in fixing the problem and we couldn't be more impressed - thank you!read more
Luke Hartwig
Luke Hartwig
2017-02-07T23:19:20+0000
Cheap and fast and as good a service as any other ISP. Also it's not a giant ISP conglomerate �
Hazel Clarke
Hazel Clarke
2017-01-10T19:53:32+0000
We've been using their various services for about 20 years. Great team with the best customer service ever.
Kyle Wadley
Kyle Wadley
2017-01-09T00:22:16+0000
OntheNet are leaders in their field. They understand the importance of creating and maintaining good relationships with customers and they always go the extra mile. I've thoroughly enjoyed dealing with them!read more
Ray Cacopardo
Ray Cacopardo
2016-11-09T21:58:29+0000
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more
Ian Pluis
Ian Pluis
2016-11-09T10:07:01+0000
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.read more
Betty Parsons
Betty Parsons
2016-11-09T03:10:06+0000
Marita Schrader
Marita Schrader
2016-10-26T12:16:39+0000
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..read more
2016-10-06T06:27:48+0000
Sarah Dyson
Sarah Dyson
2016-09-19T03:56:57+0000
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.read more
Mat Dodds
Mat Dodds
2016-08-02T10:10:55+0000
Joshua Arnstein
Joshua Arnstein
2016-01-17T06:59:31+0000
Maxine Stephenson
Maxine Stephenson
2014-06-27T08:51:27+0000
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.read more
Libby Cooling
Libby Cooling
2014-05-26T06:40:28+0000
Andrew Birner
Andrew Birner
2014-03-11T10:52:04+0000
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra. Thanks again to the support crew. Tak, you've built a great local business!read more
Huw Griffiths
Huw Griffiths
2014-01-02T11:16:35+0000
Daniel Bilton
Daniel Bilton
2013-12-12T22:22:42+0000
I'd give them 6 stars if possible.
David Walter
David Walter
2013-11-21T10:14:19+0000
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Tess Lawford
Tess Lawford
2013-11-12T22:24:03+0000
Reuben Roberts
Reuben Roberts
2013-11-09T05:54:05+0000
Quite possibly the best I.P there is on the planet. Great service and follow up
Kym Jensen
Kym Jensen
2013-11-06T04:37:21+0000
Never a problem to deal with! Excellent service and great friendly staff to talk to.
Mark Atkinson
Mark Atkinson
2013-11-06T03:03:01+0000
Anthony White
Anthony White
2013-10-28T02:19:06+0000
Greg Barnett
Greg Barnett
2013-10-20T03:37:17+0000
Shane Taylor
Shane Taylor
2013-10-18T06:03:06+0000
Leigh Havas
Leigh Havas
2013-10-15T08:12:57+0000
Bob Taylor
Bob Taylor
2013-10-14T01:24:21+0000
Gary Overliese
Gary Overliese
2013-09-10T04:28:26+0000
Leanne Heggie
Leanne Heggie
2013-09-07T02:35:25+0000
Ian Graham
Ian Graham
2013-08-31T08:43:18+0000
Paul Demetre
Paul Demetre
2013-08-29T05:21:30+0000
Anthony Zirilli
Anthony Zirilli
2013-08-27T22:45:04+0000
Scott M Andrews
Scott M Andrews
2013-08-25T09:38:31+0000
Ally Waller
Ally Waller
2013-08-06T10:04:42+0000
Chris Rogers
Chris Rogers
2013-08-01T00:16:33+0000
Eric De Vries
Eric De Vries
2013-07-28T16:19:12+0000
Peter Stewart
Peter Stewart
2013-07-23T23:07:39+0000
Jeremy Lepherd
Jeremy Lepherd
2013-07-19T10:00:45+0000
Matt Kolkka
Matt Kolkka
2013-07-19T07:46:54+0000
Lee Pegus
Lee Pegus
2013-07-18T11:28:35+0000
Michael Senior
Michael Senior
2013-07-17T05:11:29+0000
Vicki Murchie
Vicki Murchie
2013-07-16T07:24:31+0000
Andrew Lee Oskam
Andrew Lee Oskam
2013-07-12T23:44:55+0000
Jamie Ferguson
Jamie Ferguson
2013-07-12T10:17:11+0000
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