Don’t waste money paying for calls you never make. Spend as little as $20/year!
twelve months to use your prepaid credit,
very competitive call rates, charged per second
flexible top up system to control your spend.
Heavy users can top up manually when required or increase the auto top up amount via the online toolbox. If you don’t make a lot of calls you can turn off the auto top up and manually top up your credit when it suits you. It couldn’t be more simple or flexible!
A minimum top up of $20 every 12 months is required to maintain the service. There’s no contract term – cancel anytime!
A phone number, or Direct In-Dial (DID) number, is required to be able to receive calls.
If you have an existing number you may be able to port that number to OntheNet. Additional fees apply for porting the number and for the ongoing supply of the ported number. You must have an active VoIP service with OntheNet before porting can be actioned. If you would like to port a number please contact our Sales Team for more information.
Alternatively, OntheNet can provide you with a new DID number for FREE from a capital city region of your choice. You can choose to have a local number or an Out of Area Number. The region you choose will determine what it costs others to call you so you need to consider that when choosing the region. You also need to be aware that you may not be able to port an Out of Area Number away from OntheNet if you decide to change providers in the future.
Most home users will already have a Broadband modem and analogue telephone handset which can be used with VoIP if an extra device is added, known as an “Analogue Telephone Adaptor” or ATA. See diagram 1.
Alternatively, you can replace your current ADSL modem with one that also supports VoIP. See diagram 2.
My husband and I had been with Optus for years. My husband organised everything however when he died in December the treatment I received from Optus was not just incompetent across multiple teams it was disgusting. Every staff member I spoke with over a 2 month period asked me to put my husband on the phone. They cut our services twice without hooking me up and at a time where I needed to be connected. I couldn't work.
OTN was recommended to me. I called them, spoke to Ian and he immediately started sorting everything out. I was connected within 48 hours including the delivery of the modem. He followed up a couple of weeks later and I explained I had unrelated IT problems. He sourced advice from their IT while I was on the phone. This is the sort of service people used to receive. Customer Service without a charge, surcharge, call transfers or queues for everything. I was very impressed and appreciative of the speed of connection and service. Optus staff had to apologise to me every time I spoke to them. OTN have been faultless. Thank youread more
Been my ISP for years. Nothing but helpful when upgrading to Business NBN. Tech support and sales we prompt and knowledgeable. The upgrade to commercial hardware and NBN connection/ installation went without a hitch. Excellent speeds and no dropouts, could not ask for more! Thanks!read more
Upgraded to NBN the process was very smooth and staff were helpful and kept me updated along the way. Their customer service is great and you can count on someone on the Gold coast resolving your query not like the big companies.read more
Recently connected to NBN with Onthenet and getting great speeds. Upgraded to the archer modem and my wifi speeds are so much better then the old connection. No more pausing on netflix and white blank pages when trying to check my emails and download references for my assignments.
Thank you very much for all the help!read more
Got stuffed around by Telstra to get NBN at my new home. Andrew was very helpful and got me NBN in 7 days. I had to wait for NBN installer, who arrived at 5:30 pm. NBN's scheduling is independent of OTN; they cannot control the installers.read more
Thanks OTN for helping solve a week of frustrating non-connection to NBN here in Burleigh Waters. I am very impressed with your fast response times, the personal service you offer and your dogged determination in finally getting my small business connected. I intend to stay loyal to you as a local business for many years ahead. Thank you.read more
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.read more
Strong contenders to take over iiNet old crown of best customer service combined with most honest consumer practices.As sad as the loss of iiNet to TPG is, It ended up being a great thing that I could find this company!.read more
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider.
Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!read more
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.read more
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra.
Thanks again to the support crew. Tak, you've built a great local business!read more
Review added 8/8/17:
I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational.I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more