General Settings

Primary DNS server 203.22.124.73 (or auto assigned)
Secondary DNS server 203.10.89.3 (or auto assigned)
NTP server (Network Time Protocol) ntp.onthenet.com.au

Username (Queensland) username@dsl.onthenet.net
Username (outside Queensland) username@dsl.the.net.au
Encapsulation PPPoA + VC MUX or PPPoE + LLC
Authentication method CHAP or PAP
PVC settings (VPI/VCI) 8 / 35

Username username@nbn.onthenet.net
Encapsulation PPPoE
Authentication method PAP
Interface type
FTTB/FTTN only
VDSL
VLAN ID
Only required for “National” plans using FTTB/FTTN
100

Basic Settings

Codec 729A
SIP server Personal VoIP: sip.onthenet.com.au
Business VoIP: sipb.onthenet.com.au
Proxy required Personal VoIP: sip.onthenet.com.au
Business VoIP: sipb.onthenet.com.au
Incoming port 5060
Outbound proxy N/A
Outbound port Auto or N/A

Authentication

Username Line ID or SIP Trunk ID as per your service details
Password Password as per your service details

Common Faults

The following is a list of common faults we encounter in troubleshooting. This may help you to identify configuration issues.

  • ALG firewall not enabled
  • NAT not passing from router to ATA device
  • UPNP not enabled on the router
  • Locked firmware on device from 3rd party VoIP provider
  • Incorrect RFC standard set i.e Voice Only, as opposed to VOIP RFC standard
  • Authentication lockout from too many incorrect attempts

Email address username@onthenet.com.au
Username username
Incoming mail server (IMAP or POP3) mail.onthenet.com.au
Outgoing mail server (SMTP) mail.onthenet.com.au
SMTP auth Not required unless roaming
Roaming Outgoing port: 587
SMTP auth: same as incoming mail server
Webmail https://webmail.onthenet.com.au

Email address username@yourdomain.com.au
Username username@yourdomain.com.au
Incoming mail server (IMAP or POP3) busmail.onthenet.com.au
Outgoing mail server (SMTP) busmail.onthenet.com.au
SMTP auth Same as incoming mail server
Roaming Outgoing port: 587
Webmail https://busmail.onthenet.com.au

Exchange Webmail Address (often referred to as OWA) https://exchange.the.net.au/owa
Exchange Control Panel https://exchange.the.net.au/ecp
POP3 incoming mail server pop3.the.net.au
IMAP incoming mail server imap.the.net.au
Outgoing mail server Please use your internet providers SMTP server or use mail.the.net.au with SMTP Auth.
OntheNet customers: mail.onthenet.com.au