General Settings

Primary DNS server203.22.124.73 (or auto assigned)
Secondary DNS server203.10.89.3 (or auto assigned)
NTP server (Network Time Protocol)ntp.onthenet.com.au

Username (Queensland)username@dsl.onthenet.net
Username (outside Queensland)username@dsl.the.net.au
EncapsulationPPPoA + VC MUX or PPPoE + LLC
Authentication methodCHAP or PAP
PVC settings (VPI/VCI)8 / 35

Usernameusername@nbn.onthenet.net
EncapsulationPPPoE
Authentication methodPAP
Interface type
FTTB & FTTN only
VDSL
VLAN ID
For “National” plans using HFC, FTTB or FTTN.
100

Basic Settings

Codec729A
SIP serverPersonal VoIP: sip.onthenet.com.au
Business VoIP: sipb.onthenet.com.au
Proxy requiredPersonal VoIP: sip.onthenet.com.au
Business VoIP: sipb.onthenet.com.au
Incoming port5060
Outbound proxyN/A
Outbound portAuto or N/A

Authentication

UsernameLine ID or SIP Trunk ID as per your service details
PasswordPassword as per your service details

Common Faults

The following is a list of common faults we encounter in troubleshooting. This may help you to identify configuration issues.

  • ALG firewall not enabled
  • NAT not passing from router to ATA device
  • UPNP not enabled on the router
  • Locked firmware on device from 3rd party VoIP provider
  • Incorrect RFC standard set i.e Voice Only, as opposed to VOIP RFC standard
  • Authentication lockout from too many incorrect attempts

Email addressusername@onthenet.com.au
Usernameusername
Incoming mail server (IMAP or POP3)mail.onthenet.com.au
Outgoing mail server (SMTP)mail.onthenet.com.au
SMTP authNot required unless roaming
RoamingOutgoing port: 587
SMTP auth: same as incoming mail server
Webmailhttps://webmail.onthenet.com.au

Email addressusername@yourdomain.com.au
Usernameusername@yourdomain.com.au
Incoming mail server (IMAP or POP3)busmail.onthenet.com.au
Outgoing mail server (SMTP)busmail.onthenet.com.au
SMTP authSame as incoming mail server
RoamingOutgoing port: 587
Webmailhttps://busmail.onthenet.com.au

Exchange Webmail Address (often referred to as OWA)https://exchange.the.net.au/owa
Exchange Control Panelhttps://exchange.the.net.au/ecp
POP3 incoming mail serverpop3.the.net.au
IMAP incoming mail serverimap.the.net.au
Outgoing mail serverPlease use your internet providers SMTP server or use mail.the.net.au with SMTP Auth.
OntheNet customers: mail.onthenet.com.au