Check your address for NBN Outages.
Maintenance, Outages and upgrades by NBN can impact the availability of some services.
Click here to check NBN maintenance and outage information.
Internet Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| General connectivity | | No known issues or faults | ||
| NBN | | No known issues or faults | ||
| BusinessFibre | | No known issues or faults |
Voice Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| Personal VoIP | | No known issues or faults | ||
| Business VoIP | | No known issues or faults | ||
| Business Phone | | No known issues or faults | ||
| Business Phone PLUS | | No known issues or faults | ||
| Hosted PBX | | No known issues or faults |
Email Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| OntheNet email | | No known issues or faults | ||
| Business Mail | | No known issues or faults | ||
| Hosted Exchange | | No known issues or faults | ||
| OntheNet Related Spam Emails | | No known issues or faults |
Hosting Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| Web Hosting | | No known issues or faults | ||
| VStrata VPS | | No known issues or faults | ||
| Co-location | | No known issues or faults |
Other
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| OntheNet Toolbox | | No known issues or faults |
To download a list of our historic outages click here:
Vonex Outage Register
We also deliver some of our services using several trusted network partners. If one of them is experiencing and outage, it could impact your service. Check their latest status and see historic outages below:
Find out here how we keep customers, and communities informed during disruptions.
Please complete the below form and one of our team members will contact you as soon as possible.
For any support enquiries, please email support@onthenet.com.au.
Phone: 07 5553 9222
Live chat with our Sales and Technical Support teams is available during office hours.
OntheNet Office Hours: Monday to Friday 9am to 5pm
Tell us what went wrong and we’ll respond within two business days.
Email: Complaints@vonex.com.au
Read more about how we handle complaints here