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Internet Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| General connectivity | | No known issues or faults | ||
| DSL | | No known issues or faults | ||
| NBN | |
OntheNet are investigating a possible outage affecting some NBN HFC services in Bundall, Clear Island Waters, Surfers Paradise and surrounding areas. Additionally, Testing & Diagnostic utilities provided by NBNco and used by OntheNet are currently experiencing difficulties which may limit support capabilities. We are working to collect more information on this outage and will provide the necessary details as they become available. |
– | 07/11 |
| Mid-Band Ethernet | | No known issues or faults | ||
| Business Ethernet | | No known issues or faults | ||
| Premium Ethernet | | No known issues or faults | ||
| Fibre Access Broadband (FAB) | | No known issues or faults | ||
| Dial-up | | No known issues or faults |
Voice Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| Personal VoIP | | No known issues or faults | ||
| Business VoIP | | No known issues or faults | ||
| Hosted PBX | | There was a brief outage to Hosted PBX services between 2.40pm – 3.00pm Tuesday 9/10/19. Services should be back up and running. If there are any ongoing issues please contact OntheNet Support. |
Email Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| OntheNet email | | No known issues or faults | ||
| Business Mail | | No known issues or faults | ||
| Hosted Exchange | | No known issues or faults |
Hosting Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| Web Hosting | | No known issues or faults | ||
| VStrata VPS | | No known issues or faults | ||
| Co-location | | There was an intermittent network/routing issue affecting some Co-location services. Network engineers are currently investigating the root cause. If problems persist, please contact OntheNet Support. |
Other
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| OntheNet Toolbox | | No known issues or faults |
Telstra DSL Infrastructure Maintenance
Maintenance and upgrades by Telstra can impact the availability of some DSL services. This will not affect OntheNet Personal Turbo or Premium Business services. Check Telstra maintenance and outage information.