Policies
John Caruso
2018-09-20T07:34:31+0000
Ordered on Friday, had NBN box and modem on Tuesday, once plugged in service was already activated. It was the fastest connection time I've ever experience with a Internet provider, previous ones were a nightmare sometimes 3-4 weeks. My last provider I averaged 1-6mps now I average 47mps down and 17mps up anytime of the day. The best thing about this company is the customer service Ian knows his stuff and will answer all your questions thoroughly. The company is located on the gold coast, that means no overseas frustration when you need support.
There are other company's with slightly cheaper plans(usually six months promotion) but in the end the pricing is very competitive. The old saying is still true you get what your paid for.read more
Leighton Pitcher
2018-09-05T09:36:18+0000
Amazing service! There’s something so soothing about local service and tech support. Prices are insanely good and our speeds are through the roof. Will never change providers and will recommend to everyone!read more
Sue Jeffrey
2018-08-25T05:56:05+0000
We have just moved to NBN with OntheNet and couldn't be happier with the service from Ian & the team. It is a pleasure to deal with a local company and the transition from our previous provider could not have been more seamless.We are getting a fast, steady service and significantly better value. Have recommended OntheNet to friends already and will continue to do so. Thanks guys.read more
Margaret O'Leary
2018-08-15T11:12:55+0000
Highly recommend OntheNet - been a customer for a number of years and have today been connected to NBN - process was smooth and in time frame specified. Follow up by staff by email and phone ensured easy connection.
Thanks for friendly staff and support.read more
Jennifer Doherty
2018-08-14T00:48:22+0000
After going through 3 different ISPs for our NBN FTTP connection and having constant dropouts and unusable speeds, we tried OntheNet and haven't had a single issue. Excellent fast customer service. They recently restructured their plans to provide more data for a lower price, and automatically updated their existing customers to the new plans without being asked! I am constantly recommending OntheNet to anyone looking for a new ISP.read more
Bob Burnett
2018-08-07T05:04:28+0000
I have been with OntheNet for many years now and the upgrade to NBN was so smooth and painless I wonder what all the fuss is about. Getting fast, reliable service at a great price.read more
Warwick Hunter
2018-08-01T10:05:33+0000
On The Net are super reliable and technically highly competent. What you pay for, you get.
Dan Barnes
2018-07-27T07:25:44+0000
Can’t believe I’ve been paying Telstra almost double for the same package. So happy I made the switch! Everything is greatread more
Nev Dowling
2018-06-19T10:37:24+0000
Switched from TPG about a year ago, very happy with OntheNet speeds and service. Living on the Gold Coast I dropped into their office to pickup the modem and enquire about VOIP options. Great to be able to talk to someone local and support Gold Coast business.read more
Michael Powell
2018-06-19T03:45:42+0000
I recently switched over to NBN with OntheNet and at the same time cancelled my Telstra landline. The results have been outstanding. The download and upload speeds are amazing. Even a computer professional colleague of mine cannot believe the speeds being obtained. The service provided by this organisation is amongst the best I have ever experienced.Keep up the good work!read more
Sandy Murray
2018-06-10T05:10:19+0000
I was with iiNet for 4 years before I change to On the Net. My experience with On the Net has been a pleasant one and to be able to talk to someone I can understand the language. I don’t have to wait half a day to talk to someone and I received emails or phone calls with updates. I can talk to the person I first started with and I don’t have to explain the whole story over again to someone new. I don’t receive emails with a survey to fill in every time I speak to someone from On the Net to tell them how good they are. IiNet offer you a Fetch set up box to sign up with them for NBN but this box doesn’t record or run back and when I looked at the shows I would never watch them. I was telling Ian how I miss my Tivo I could record and run back and he told me about another product I could buy, how much it was and where to buy it from. Now I call this excellent customer service it makes you feel like you are part of a family and not just a number in a company.read more
Sharyn Lappe
2018-05-02T06:34:32+0000
I have been enjoying NBN service with OntheNet for over ONE year now, and I am so satisfied with their service from administration to sales and technical. Everyone is so helpful and they deliver what they offer. As a very disgruntled Telstra customer, getting frustrated with them, who stuffed up any hope of ever getting NBN to my home, and even they couldn't find out why!!! This went on for one month!! I made a call to OntheNet to come on board with their service, and everything fell into place - within 10 days I was connected as was specified, and I was so impressed with the standard of professionalism shown from start to finish. I would not go anywhere else after OntheNet - I am so happy with this service. It is so refreshing to be able to talk to someone on Australian soil, and not overseas. And they are 'local' here in in Australia - keep up the good work OntheNet - good reliable service and honesty.read more
Pam Eade
2018-03-13T10:02:31+0000
My husband and I had been with Optus for years. My husband organised everything however when he died in December the treatment I received from Optus was not just incompetent across multiple teams it was disgusting. Every staff member I spoke with over a 2 month period asked me to put my husband on the phone. They cut our services twice without hooking me up and at a time where I needed to be connected. I couldn't work.
OTN was recommended to me. I called them, spoke to Ian and he immediately started sorting everything out. I was connected within 48 hours including the delivery of the modem. He followed up a couple of weeks later and I explained I had unrelated IT problems. He sourced advice from their IT while I was on the phone. This is the sort of service people used to receive. Customer Service without a charge, surcharge, call transfers or queues for everything. I was very impressed and appreciative of the speed of connection and service. Optus staff had to apologise to me every time I spoke to them. OTN have been faultless. Thank youread more
Janelle Fineran
2018-03-01T07:57:32+0000
Following disappointment with NBN connection and trial & error to rectify connection problems the team at On The Net proved themselves to not be "just another telco" by always being at the end of the phone to discuss (without time on hold and being transferred around multiple people without solution) offering possible solutions & ultimately going out of their way and sending in their own tech who fixed everything and had us up and running
Very happy with the personal serviceread more
Greg Lennon
2018-01-05T08:51:54+0000
These guys have been our ISP for over ten years. They are superb.
Karla Drummond
2017-12-17T21:51:56+0000
Most amazing experience dealing with them. Highly recommend.
Neil Alfred
2017-12-14T22:47:51+0000
Upgraded to NBN the process was very smooth and staff were helpful and kept me updated along the way. Their customer service is great and you can count on someone on the Gold coast resolving your query not like the big companies.read more
Andrea Oskars
2017-11-29T20:47:28+0000
Recently connected to NBN with Onthenet and getting great speeds. Upgraded to the archer modem and my wifi speeds are so much better then the old connection. No more pausing on netflix and white blank pages when trying to check my emails and download references for my assignments.
Thank you very much for all the help!read more
Virginia Amos
2017-11-27T07:58:11+0000
Incredible So so good The people you speak to are fantastic and so very helpful They take their time to tell you all about setting your NBN up and they handle anywhere in Australiaread more
Tom Gilmartin
2017-11-20T00:26:40+0000
Always excellent customer service. I have never had a problem getting hold of their support team.
Am now on FTTN NBN service and am consistently getting 87-94 Mbps down in Reedy Creek.read more
Simon Ooi
2017-11-17T00:50:48+0000
Got stuffed around by Telstra to get NBN at my new home. Andrew was very helpful and got me NBN in 7 days. I had to wait for NBN installer, who arrived at 5:30 pm. NBN's scheduling is independent of OTN; they cannot control the installers.read more
Cath Murphy
2017-11-16T23:41:49+0000
Thanks OTN for helping solve a week of frustrating non-connection to NBN here in Burleigh Waters. I am very impressed with your fast response times, the personal service you offer and your dogged determination in finally getting my small business connected. I intend to stay loyal to you as a local business for many years ahead. Thank you.read more
Kris Boveinis
2017-09-18T07:52:55+0000
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.read more
Zane Mezgec
2017-09-09T13:35:24+0000
Strong contenders to take over iiNet old crown of best customer service combined with most honest consumer practices.As sad as the loss of iiNet to TPG is, It ended up being a great thing that I could find this company!.read more
Darrell Patrawn
2017-09-01T11:11:41+0000
Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.
Tambuff Ruby
2017-08-25T05:52:08+0000
These guys have been great to deal with so far. Excellent customer service and competitive nbn prices. I'm one very happy customer.read more
Mags Bell
2017-08-12T10:36:32+0000
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider.
Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Forough Zarea Fazlelahi
2017-07-28T06:50:47+0000
very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks 🙂
Hazel Clarke
2017-01-10T19:53:32+0000
We've been using their various services for about 20 years. Great team with the best customer service ever.
Ray Cacopardo
2016-11-09T21:58:29+0000
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more
Ian Pluis
2016-11-09T10:07:01+0000
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.read more
Marita Schrader
2016-10-26T12:16:39+0000
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..read more
Sarah Dyson
2016-09-19T03:56:57+0000
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.read more
Maxine Stephenson
2014-06-27T08:51:27+0000
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.read more
Andrew Birner
2014-03-11T10:52:04+0000
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra.
Thanks again to the support crew. Tak, you've built a great local business!read more
Daniel Bilton
2013-12-12T22:22:42+0000
I'd give them 6 stars if possible.
David Walter
2013-11-21T10:14:19+0000
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Paul Demetre
2013-08-29T05:21:30+0000
Review added 8/8/17:
I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational.I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more
