Policies
Sally Gregory
05:25 23 Jun 19
Their friendly local service is so good. No more long times spent haning on hold for someone far far away to assist.
Bethany Diggins
06:06 15 May 19
Best internet service I’ve had in 15 years on the GC. Very happy customer 😊
Sarah Race
08:44 13 May 19
I wouldn’t go anywhere else, great service, great support. Staff are always so helpful and know what they are talking about.Sunwise Blinds & Awnings
Linda Cameron
23:38 02 May 19
5 mins on the phone and problem sorted - talking to local people and a local company - highly recommend and would not go with any other company. Thanks On The Net
Gary Watson
06:57 11 Apr 19
Great company to deal with.
Elizabeth McKennariey
11:39 09 Apr 19
I have been with OntheNet for many years. People often ask about the level of tech support, but the service is so reliable, I have not had any need to contact the support staff. However, today I had trouble configuring my router for NBN. I have to say thank you to the very patient young man who spent an hour getting me set up today. I very much appreciate your help, especially so late in the day. I wouldn’t even think about changing providers. Thanks so much.read more
James Rowe
06:18 21 Mar 19
Best ISP on the Goldie
Simon Davies
00:13 20 Jan 19
We went with these guys a few months back and although we did have a error made on the type of account we were put on, I was impressed with the speed and proficiency with which it was rectified. I too love the phone being answered quickly and by staff who know what they are doing. We had experiences with the Indian ISP call centres and they are a complete disaster-that's why we moved.read more
Josh Bailey
08:00 15 Jan 19
Percy helped me effortlessly get the internet working within minutes. Good mate in highschool, good mate over the phone.
Andrew Bowser
03:41 21 Dec 18
Long association with these guys and they have been faultless. We had a few problems with NBN after install but it was due to incorrect wiring in our house. OntheNet followed up and persisted until the problem was resolved, now have great internet.read more
Matthew Victor-Hogg
14:33 18 Dec 18
Best internet provider I've come across
Renée Irvine-Sykes
23:34 05 Dec 18
Long time customer, 15+ years. Best team of people I have ever dealt with, always helpful, always friendly! Steve is the best yet, top man! Thank you guys!
Mellisa Jones
10:36 30 Nov 18
Awesome customer service and it’s great they are locals. Best ISP I have been with.
Corinne McMonagle
00:39 13 Nov 18
Great service
Matt Sosimenko
02:50 08 Nov 18
I use On the Net as a Web Hosting partner for customer websites. I have found them affordable with awesome technical support when needed. Keep up the good work.
Vanda Hennah
11:59 09 Oct 18
Everything was so easy and I haven't had any problems or drop outs with my NBN. I have the cheapest plan and speed and still find it more than adequate for my needs.
Geoff Cook
05:39 08 Oct 18
Great service
John Caruso
07:35 20 Sep 18
Ordered on Friday, had NBN box and modem on Tuesday, once plugged in service was already activated. It was the fastest connection time I've ever experience with a Internet provider, previous ones were a nightmare sometimes 3-4 weeks. My last provider I averaged 1-6mps now I average 47mps down and 17mps up anytime of the day. The best thing about this company is the customer service Ian knows his stuff and will answer all your questions thoroughly. The company is located on the gold coast, that means no overseas frustration when you need support. There are other company's with slightly cheaper plans(usually six months promotion) but in the end the pricing is very competitive. The old saying is still true you get what your paid for.read more
John Caruso
07:34 20 Sep 18
Ordered on Friday, had NBN box and modem on Tuesday, once plugged in service was already activated. It was the fastest connection time I've ever experience with a Internet provider, previous ones were a nightmare sometimes 3-4 weeks. My last provider I averaged 1-6mps now I average 47mps down and 17mps up anytime of the day. The best thing about this company is the customer service Ian knows his stuff and will answer all your questions thoroughly. The company is located on the gold coast, that means no overseas frustration when you need support. There are other company's with slightly cheaper plans(usually six months promotion) but in the end the pricing is very competitive. The old saying is still true you get what your paid for.read more
Margaret O'Leary
11:12 15 Aug 18
Highly recommend OntheNet - been a customer for a number of years and have today been connected to NBN - process was smooth and in time frame specified. Follow up by staff by email and phone ensured easy connection.Thanks for friendly staff and support.read more
Eden Brownlee
04:53 15 Aug 18
These guys rock, their services is awesome, ditch the other providers and see how the professionals do it... did I mention their pricing rocks too? I am a power user who works from home and my partner works from home too, we share our house with avid gamers and we always have the download and bandwidth we need. 🙂read more
Jennifer Doherty
00:49 14 Aug 18
After going through 3 different ISPs for our NBN FTTP connection and having constant dropouts and unusable speeds, we tried OntheNet and haven't had a single issue. Excellent fast customer service. They recently restructured their plans to provide more data for a lower price, and automatically updated their existing customers to the new plans without being asked! I am constantly recommending OntheNet to anyone looking for a new ISP.read more
Jennifer Doherty
00:48 14 Aug 18
After going through 3 different ISPs for our NBN FTTP connection and having constant dropouts and unusable speeds, we tried OntheNet and haven't had a single issue. Excellent fast customer service. They recently restructured their plans to provide more data for a lower price, and automatically updated their existing customers to the new plans without being asked! I am constantly recommending OntheNet to anyone looking for a new ISP.read more
Nicolas Li
00:22 14 Aug 18
I've been with them for around 1 year now on NBN and I've had zero issues. Great speed, reliable, competitive pricing, awesome customer service and communication.
Bob Burnett
05:04 07 Aug 18
I have been with OntheNet for many years now and the upgrade to NBN was so smooth and painless I wonder what all the fuss is about. Getting fast, reliable service at a great price.
Warwick Hunter
10:05 01 Aug 18
On The Net are super reliable and technically highly competent. What you pay for, you get.
Warwick Hunter
10:05 01 Aug 18
On The Net are super reliable and technically highly competent. What you pay for, you get.
Dan Barnes
07:25 27 Jul 18
Can’t believe I’ve been paying Telstra almost double for the same package. So happy I made the switch! Everything is great
Pierre Van Zyl
21:56 25 Jul 18
OnTheNet have been most helpful internet company I've used. Competitive prices and it's great to talk to real Aussie's.
Max Cavarretta
08:38 11 Jul 18
I have changed internet providers over three times in the past 12 months and i am happy to say this is finally the fastest and most reliable of them all.
Dale Tompkins
04:02 09 Jul 18
I've been with "On The Net" naked broadband for several years now & have enjoyed a completely uninterrupted service for all of that time.I have continued to receive this same professional great service since my NBN connection approximately 12 months ago also.read more
Luke Evans
01:23 09 Jul 18
Excellent service and high quality connection.
Nev Dowling
10:37 19 Jun 18
Switched from TPG about a year ago, very happy with OntheNet speeds and service. Living on the Gold Coast I dropped into their office to pickup the modem and enquire about VOIP options. Great to be able to talk to someone local and support Gold Coast business.read more
Michael Powell
03:45 19 Jun 18
I recently switched over to NBN with OntheNet and at the same time cancelled my Telstra landline. The results have been outstanding. The download and upload speeds are amazing. Even a computer professional colleague of mine cannot believe the speeds being obtained. The service provided by this organisation is amongst the best I have ever experienced.Keep up the good work!read more
Sandy Murray
05:10 10 Jun 18
I was with iiNet for 4 years before I change to On the Net. My experience with On the Net has been a pleasant one and to be able to talk to someone I can understand the language. I don’t have to wait half a day to talk to someone and I received emails or phone calls with updates. I can talk to the person I first started with and I don’t have to explain the whole story over again to someone new. I don’t receive emails with a survey to fill in every time I speak to someone from On the Net to tell them how good they are. IiNet offer you a Fetch set up box to sign up with them for NBN but this box doesn’t record or run back and when I looked at the shows I would never watch them. I was telling Ian how I miss my Tivo I could record and run back and he told me about another product I could buy, how much it was and where to buy it from. Now I call this excellent customer service it makes you feel like you are part of a family and not just a number in a company.read more
Andrew Cameron
22:45 21 May 18
So easy to pop in and collect a new preconfigured modem for up coming NBN connection. Connection went smoothly as I expected it to. Another masterclass in customer service from the best ISP in Qld.read more
Sharyn Lappe
06:34 02 May 18
I have been enjoying NBN service with OntheNet for over ONE year now, and I am so satisfied with their service from administration to sales and technical. Everyone is so helpful and they deliver what they offer. As a very disgruntled Telstra customer, getting frustrated with them, who stuffed up any hope of ever getting NBN to my home, and even they couldn't find out why!!! This went on for one month!! I made a call to OntheNet to come on board with their service, and everything fell into place - within 10 days I was connected as was specified, and I was so impressed with the standard of professionalism shown from start to finish. I would not go anywhere else after OntheNet - I am so happy with this service. It is so refreshing to be able to talk to someone on Australian soil, and not overseas. And they are 'local' here in in Australia - keep up the good work OntheNet - good reliable service and honesty.read more
Cooper
00:45 04 Apr 18
Over the top customer support. Fast and efficient.
Pam Eade
10:02 13 Mar 18
My husband and I had been with Optus for years. My husband organised everything however when he died in December the treatment I received from Optus was not just incompetent across multiple teams it was disgusting. Every staff member I spoke with over a 2 month period asked me to put my husband on the phone. They cut our services twice without hooking me up and at a time where I needed to be connected. I couldn't work.OTN was recommended to me. I called them, spoke to Ian and he immediately started sorting everything out. I was connected within 48 hours including the delivery of the modem. He followed up a couple of weeks later and I explained I had unrelated IT problems. He sourced advice from their IT while I was on the phone. This is the sort of service people used to receive. Customer Service without a charge, surcharge, call transfers or queues for everything. I was very impressed and appreciative of the speed of connection and service. Optus staff had to apologise to me every time I spoke to them. OTN have been faultless. Thank youread more
Greg Lennon
08:51 05 Jan 18
These guys have been our ISP for over ten years. They are superb.
Karla Drummond
21:51 17 Dec 17
Most amazing experience dealing with them. Highly recommend.
Neil Alfred
22:47 14 Dec 17
Upgraded to NBN the process was very smooth and staff were helpful and kept me updated along the way. Their customer service is great and you can count on someone on the Gold coast resolving your query not like the big companies.read more
Andrea Oskars
20:47 29 Nov 17
Recently connected to NBN with Onthenet and getting great speeds. Upgraded to the archer modem and my wifi speeds are so much better then the old connection. No more pausing on netflix and white blank pages when trying to check my emails and download references for my assignments. Thank you very much for all the help!read more
Virginia Amos
07:58 27 Nov 17
Incredible So so good The people you speak to are fantastic and so very helpful They take their time to tell you all about setting your NBN up and they handle anywhere in Australia
Tom Gilmartin
00:26 20 Nov 17
Always excellent customer service. I have never had a problem getting hold of their support team.Am now on FTTN NBN service and am consistently getting 87-94 Mbps down in Reedy Creek.read more
Simon Ooi
00:50 17 Nov 17
Got stuffed around by Telstra to get NBN at my new home. Andrew was very helpful and got me NBN in 7 days. I had to wait for NBN installer, who arrived at 5:30 pm. NBN's scheduling is independent of OTN; they cannot control the installers.read more
Cathryn Murphy
23:45 16 Nov 17
On The Net have helped me resolve a frustrating week of non-connection to NBN. The process was stressful but OTN remained calm and walked me through multiple calls. The fault for my delayed connection rested with NBN not On The Net. Working closely with Andrew, OTN's Head of Provisioning I can now report great and fast Internet access. My intention is to stay OTN loyal for many years ahead. Unlike any other Telco OTN really seem to care for their customers. Perfect NBN provider to the Gold Coast.read more
Howard Billany
21:36 26 Oct 17
Superb NBN experience from first online chat with Ian(who then rang me because he wanted to explain things easier!!) to then nipping into their office(5 minutes away) due to hardware issue with Cisco SPA122 which plugs into back of router for VOIP and Legend Jamie took care of that in 5 minutes. I meet a lot of people in my job and I'm telling everyone about OTN including all my neighbours. Biggest draw is being able to speak with someone in Australia not Bombay!!! Now getting much better speeds averaging 27Mbps, Goodbye Telstra 🙂read more
Tom Gilmartin
00:31 20 Oct 17
On The Net offer outstanding customer service. Their team is based in Robina, Gold Coast and you can always speak to a high level support technician whenever you need rather than the level 1 support people you always get when ringing other ISPs. That's very important to people like me that already have an intermediate understanding of networking and internet connectivity and saves precious time when problems arise.I have only had one issue with my connection since joining On The Net and their team jumped straight on it and sorted it out quickly.read more
Oxana Solovieva
06:10 10 Oct 17
Very professional approach, excellent work ethic and exceptional customer service. So lucky to have such an amazing internet provider with the best value on market. Highly recommendedread more
Kris Boveinis
07:52 18 Sep 17
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.read more
David Muspratt
03:26 16 Sep 17
Personal service that you just don't get from the larger names
Darrell Patrawn
11:11 01 Sep 17
Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.
Scott Parnell
08:44 22 Aug 17
Great service easy transition to the nbn ensuring every step was understood and on time certainly recommend Onthenet to anyone looking to upgrade to the experts .
Allyson Small
09:28 18 Aug 17
Tried to get NBN on with telstra for 11 weeks. 10 days with On The Net. Once NBN was switched over, received a friendly phone call from tech support and all done in 5mins. Thank you On The Net. Highly recommend.read more
Mags Bell
10:36 12 Aug 17
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider. Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Paul Demetre
05:27 08 Aug 17
I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational. I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more
Forough Zarea Fazlelahi
06:50 28 Jul 17
very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks 🙂
Martin Mallon
00:39 26 Jun 17
Technical support is 5/5. No long wait times. Pleasant and helpful staff. Highly recommend.
Seržas Lazáris
10:41 14 Jun 17
Perfect service!
David Penrose
06:31 09 Jun 17
Outstanding customer service and NBN service connection time!
Trent Moffatt
23:43 25 May 17
Onthenet has been one of our valued partners for over 15 years. It is great working with a dedicated, local and knowledgeable team.
Forough Zarea
00:22 10 Apr 17
I have been using their service for over 4 months now and I am really happy with the speed, price and technical support. It is much better than Telstra that we had over 3 years. I had an issue with internet connection on Saturday and they were very very quick to reply me and they knew exactly what was going on! no need for turning my modem on and off again and again and those time-consuming fruitless calls to Telstra! I highly recommend OntheNet as a student and researcher who is in constant need of internet!read more
Robert Zappia
13:41 17 Mar 17
I have been using On The Net for over 10 years and find them to be a an excellent provider. As an IT consultant I recommend them to all my clients. It helps reduce my stress levels dealing with OTN. Their service is efficient, fast and their technical support expertise is above all of the other providers.read more
Ray Cacopardo
21:58 09 Nov 16
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more
Ian Pluis
10:07 09 Nov 16
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.
Kaio Andrade
23:19 08 Nov 16
Very good service
Marita Schrader
12:16 26 Oct 16
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..
Jamie Montague
21:59 21 Sep 16
Have used them for about 5 years and can not fault. Their technician found a fault when I first connected that was inside my property and in my roof. Obviously it was a fault with my cabling and I fully expected it would cost me money to repair. Too my surprise the tech insisted on climbing into my roof again and fixed it free of charge..... On The Net went above and beyond good customer service for me and for that I will be staying with them for good.read more
SN Roy
07:55 16 Mar 15
Excellent Christmas Lunch hosted to honour Dr.Clarence Tan. It was a great gathering of professionals.
Maxine Stephenson
08:51 27 Jun 14
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.
Andrew Birner
10:52 11 Mar 14
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra.Thanks again to the support crew. Tak, you've built a great local business!read more
Daniel Bilton
22:22 12 Dec 13
I'd give them 6 stars if possible.
David Walter
10:14 21 Nov 13
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Paul Demetre
05:21 29 Aug 13
Review added 8/8/17:I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational. I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more
Manish Khanna
01:17 31 Jan 11
I have been using them as ISP since 2003, i can count on my fingers the dropouts i ever had. I am a web designer couldn't breath without internet, and they have provided me with the best product and service ever. Their products are little dearer then others but in the end they are all worth it. Keep up the good work guys. Manishread more
