Check your address for NBN Outages.
Maintenance, Outages and upgrades by NBN can impact the availability of some services.
Click here to check NBN maintenance and outage information.
Internet Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| General connectivity | Customers in Mermaid Beach and surrounding areas may currently be impacted by a power outage that is occurring in the area , affecting approximately 2000 addresses. This has had a knock on effect to NBN services. | Energex is aware of the issue and is responding. NBN has not posted an ETR at this stage.
UPDATE at 3:30pm on 25/06/25: Energex has restored power to some addresses, however, approximately 700 customers are still without power which is still affecting the NBN network. |
25/06/25 | |
| NBN | | No known issues or faults | ||
| BusinessFibre | | No known issues or faults |
Voice Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| Personal VoIP | | No known issues or faults | ||
| Business VoIP | | No known issues or faults | ||
| Business Phone | | No known issues or faults | ||
| Business Phone PLUS | | No known issues or faults | ||
| Hosted PBX | | No known issues or faults |
Email Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| OntheNet email | | No known issues or faults | ||
| Business Mail | | No known issues or faults | ||
| Hosted Exchange | | No known issues or faults | ||
| OntheNet Related Spam Emails | | No known issues or faults |
Hosting Services
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| Web Hosting | | No known issues or faults | ||
| VStrata VPS | | No known issues or faults | ||
| Co-location | | No known issues or faults |
Other
| Service | Status | Fault Description | ETR | Date Posted |
|---|---|---|---|---|
| OntheNet Toolbox | | No known issues or faults |