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Business Phone

Business Phone offers a simple pricing structure per phone to suit small businesses starting with one phone and scaling up as you grow. The combination of unlimited standard calls, and $0 upfront on less than $1 a day makes this product perfect for businesses looking for a simple and affordable option.

Choice of handsets

Standard, manager or cordless handsets are available.

Unlimited standard calls

No more unexpected big bills with all calls to standard Australian landlines & mobiles included.

Call flow options

Call forwards, ring groups or ring sequences are all included.

Keep your existing phone number

Port your number to OntheNet.

Music and messages to suit

Inform or entertain customers while they wait.

Compatibility

No line rentals and works with your current connection.

Business Phone PBX Features

Feature Description
HD Voice Business Phone services use HD Voice by default (codec G.722).
Voicemail Choose from traditional voicemail (via the handset) or Voicemail to Email.
If Voicemail to Email is chosen any voicemail that is left by a caller will be sent as an audio file (.wav) to the nominated email address.
Music on Hold Play music to your clients while they are on hold.
Messages on Hold Play messages to inform your clients while they wait.
Caller ID Presentation Displays the phone number of the person calling you.
Caller ID Masking All of your outgoing calls can display the same number (eg your office number) so that your clients can easily identify who is calling them. Also known as CLI Overstamping.
Caller ID Blocking Have your Caller ID set to private either per extension or system-wide.
Call Forward Forward all calls to another number/extension or choose to forward calls only when the dialled number is busy, unreachable or the call is not answered for any reason.
Call Park & Pickup Ability to put a call on hold and retrieved by another agent/extension.
Call Transfer Allows a call to be transferred to another number or extension with or without speaking to the person that is to receive the call.
Call Hold Place a call on hold, for example while attending to another call.
Blacklists A system-wide feature that blocks incoming calls from specified numbers.
Do Not Disturb Set an extension to unavailable so inbound calls are treated as if the extension is busy.
Extension Dialling Users within your PBX can call another extension using the extension number only.
For your clients to call an extension directly without being transferred by reception a DID number (phone number) must be assigned to the extension.
Hunt Groups Calls a group of extensions with different ring strategies available (eg all at once or sequential). Group pickup allows a call to be picked up by any extension within the hunt group. Also known as Ring Groups or Call Groups.
Three-way Calling Allows for a third party to be added to a current call.
Time of Day Routing & Scheduling Directs incoming calls differently depending on the time of day and/or day of the week.
Paging & Intercom Paging allows a user to send a one-way page to multiple extensions. Intercom allows a user to start a one-way intercom style chat with another extension, which can be enabled to be two way. When used, the receiving extension will automatically answer the call and route the audio to the speakerphone.
Interactive Voice Response Menu (IVR) Optional Extra – Automatically answers and directs calls to a specific extension, hunt group or queue. Also known as Auto Attendant.
Call Queuing Optional Extra – Have queues set up to handle incoming calls for your different departments. A queue will keep a caller on hold until your staff become available or until the defined time period expires, after which the caller is redirected as required.

Optional Features

Call Queuing

Queue calls and only answer the next one when you are ready for the next call and promote key messages to your customers while they wait.

Interactive Voice Response (IVR) menu

Funnel calls to a specific team or staff member to make it easy for your callers to reach the correct Deptartment.

Numbers

Additional numbers, ported numbers and number ranges are all available.

Fax to Email

Send and recieve faxes to and from your email address.

Call Rates

Business Phone includes unlimited standard calls to Australian local, national and mobile numbers.

Outbound Calls Rate
Between OntheNet VoIP Users Free
Local / National Free
Mobile Free
13 / 1300 21c per call
1800 Free
International Canada (1) $0.07/min
China (86) $0.02/min
New Zealand (64) $0.02/min
United Kingdom (44) $0.06/min
United States (1) $0.02/min
Other international rates from 1c/min
Inbound Calls Rate
Inbound to 1300 Number 10c/min*
Inbound to 1800 Number 15c/min*

No flagfall on outbound calls. All timed calls will be charged in per second increments.
Contact OntheNet to verify rates for any call types not listed here.

Minimum charge for Inbound 1300 calls is 10c and 15c for Inbound 1800 calls.  Inbound call rates only apply to customers with a 1300 or 1800 number hosted by OntheNet. If the 1300/1800 destination number is not hosted by OntheNet additional call charges will apply as per outbound call rates above.

Special Services

Service Prefix Rate
Universal International Freephone 0011 800 Free
National Directory Assistance 1223 $0.88 per call
International Directory Assistance 1225
Dial Before You Dig 1100
Time 1194
Weather 1196
Assisted Directory Search 1234
Directory Assistance with Call Connect 12455
Wake Up 12454
Reverse Charge 12550

No flagfall. Contact OntheNet to verify rates for any call types not listed here.

Pricing above includes GST.

Fax to Email

Fax to Email allows you to send and receive faxes without the need for a fax machine. This means you can manage faxes more efficiently while saving money on landline rental, hardware maintenance and even paper and toner.

How does this work?
When you want to send a fax, simply send an email with your fax attached as a PDF and our system will send the message to the receivers fax machine. When you receive a fax, it gets converted to a PDF and emailed to your nominated email address as an attachment.

Business Phone Fax to Email is optional extra which includes all faxes sent to standard Australian landlines. Faxes to other numbers shall attract call charges as per the call rates.

Call Flow Templates

Your PBX will initially be configured according to these configuration templates, depending on the features you select. If you have other requirements please contact our Sales Team. Additional charges may apply for designing and configuring a more complex solution.

1. No IVR Menu or Queues

2. With IVR Menu

3. With IVR Menu and Queues

Downloads

  Delivery Process
  Modification Form
  Critical Information Summary

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