Terms and Conditions Updates

14 May 2008 - Cancellation Fee for Personal ADSL Broadband Plans

Cancellation or termination of the Service prior to the end of the contract term shall incur an early cancellation fee of either $160, or, the balance of the total remaining monthly access fees for the current term, whichever is less.

5th February 2008 - Notification Period for Cancellation of Business and Personal ADSL Broadband Services.

Business ADSL Broadband

When the customer notifies OntheNet that they wish to cancel the service, the prepaid monthly access fee for the month in which the cancellation occurs is not refundable. Cancellation must be received by OntheNet in writing five (5) full business days before required. The service shall be disabled at the date requested, however it may take up to 5 business days for the service to be fully removed.
Cancellation or termination of the service prior to the contract end date shall incur an early cancellation fee equal to the total of the remaining monthly access fees, due and payable upon cancellation. Any excess data consumption fees together with any applicable cancellation fee will be charged, and is due immediately.
If the customer wishes to cancel the service at the end of their current billing period, the cancellation request must be received in writing by OntheNet no less than 5 full business days prior to the billing anniversary date, otherwise the next billing period will commence and another month's access fee will apply.
Cancellation requests should be submitted by the account Authorised Representative and must include the username, service number, service address and required cancellation date. Should this information not be received in full the cancellation is not able to be actioned.

Personal ADSL Broadband

When the customer notifies OntheNet that they wish to cancel the service, the prepaid monthly access fee for the month in which the cancellation occurs is not refundable. Cancellation must be received by OntheNet in writing five (5) full business days before required. The service shall be disabled at the date requested, however, it may take up to 5 business days for the service to be fully removed.
Cancellation or termination prior to the end of the Contract Term shall incur an early cancellation fee of $160 which is due and charged at the time of cancellation.
If the customer wishes to cancel the service at the end of their current billing period, the cancellation request must be received in writing by OntheNet no less than 5 full business days prior to the billing anniversary date, otherwise the next billing period will commence and another month's access fee will apply.
Cancellation requests should be submitted by the account Authorised Representative and must include the username, service number, service address and the requested cancellation date. Should this information not be received in full the cancellation is not able to be actioned.

1st August 2007 - Spam Reduction for OntheNet Business Mail customers (using products BND1, BND2 or DN04).

Spam reduction systems apply to customers utilising any OntheNet Business Mail mailbox (including subdomains and distribution lists). These Spam reduction systems feature two methods - Grey Listing and Spam Tagging.

OntheNet uses automated processes to attempt to identify Spam via incoming email and those identified as potential Spam are either rejected or tagged. This process involves software making a decision and as a consequence will occasionally result in:

some emails being rejected / deleted
some undesirable emails / viruses being permitted

These Spam reduction systems are active by default for all applicable customers. Customers can opt out of Grey Listing only. Spam is tagged and delivered to the mailbox and it is the mailbox owners' responsibility to manage the Spam including set up of automatic spam filing if desired.

OntheNet recommend that you take other security precautions, including the following:

running up-to-date anti-virus software
not opening email attachments from sources unless certain of the identity and reliability of the sender

Continued use of the OntheNet email systems is deemed as acceptance of these Terms and Conditions.

4th July 2007 - Spam Reduction for OntheNet mailbox customers (ie. @onthenet.com.au)

Spam reduction systems apply to customers utilising any onthenet.com.au mailboxes (including subdomains and aliases). These Spam reduction systems feature three methods - Grey Listing, Spam Tagging and Spam Filing.

OntheNet uses automated processes to attempt to identify Spam via incoming email and those identified as potential Spam are either rejected or tagged and diverted so that they do not arrive in the user's mailbox. This process involves software making a decision and as a consequence will occasionally result in:

some emails being rejected / deleted
some undesirable emails / viruses being permitted
emails that are desirable being tagged and filed separately

These Spam reduction systems are active by default for all applicable customers. Customers can opt out of Grey Listing only. The diverted, tagged email is filed in a separate mailbox and deleted after 30 days. OntheNet will endeavour to email customers a reminder notification regarding filed email and it is the customer's responsibility to manage these emails.

OntheNet recommend that you take other security precautions, including the following:

running up-to-date anti-virus software
not opening email attachments from sources unless certain of the identity and reliability of the sender

Continued use of the OntheNet emails system is deemed as acceptance of these Terms and Conditions.