PBX is an acronym for ‘Private Branch Exchange’.  A PBX controls all the inbound and outbound phone calls for your business, as well as internal calls (which could be between 2 staff kilometres apart on mobiles). Rules created to route inbound calls can start simple and scale to be quite complex as your business and volume of calls increase.  Modern PBX’s like 3CX^® can manage more than just phone calls.  3CX^® Agents can now also handle night switch over,  live chats/calls from your website, respond quickly to Facebook Messages without compromising staff privacy, and enable conference calls between (staff) using virtual extensions. See features above.

BusinessPhonePLUS is a premium business phone software solution powered by 3CX® using internet connections and your Mobiles/Laptops/PCs/Headsets/IP-Desk phones (in any combination) to create a ‘virtual Office’ and connect all your staff to each other and to your customers, via OntheNet’s SIP Trunk to the national phone network. BusinessPhonePLUS includes unlimited standard* VoiP calls; includes the highly sophisticated 3CX® Pro PBX with numerous features (see features above) and options pathways; includes hosting of your PBX at OntheNet’s Gold Coast data-centre and includes OntheNet’s premium GOLD technical support.

No, these are not essential as you may use your existing mobiles, laptops and (compatible)headsets if you have them. If you wish, OntheNet can demonstrate; recommend; and supply an appropriate range of HD Audio Yealink® handsets and Yealink® headsets, as optional extras (see below).  Note that with BusinessPhonePlus your staff who were previously each assigned a dedicated phone extension, don’t need their own dedicated SC line now (in fact the usual ratio is 2~3 staff per Simultaneous Connection SC) nor do they need a new handset.  For example, a staff member could be assigned one extension linked to their mobile and another linked to their laptop+headset at no extra cost.  So when planning, be aware you can use any combination of your existing mobile phones with the 3CX® IOS / Android mobile phone app, plus any new Yealink® handsets, compatible headsets, PC or Mac web browsers or the 3CX® Windows client App. The number of devices or hardware used by staff have no impact on the plan price, provided they are compatible.

Yes it will.  BusinessPhonePLUS and 3CX® PBX includes Mobile phone Apps (IOS & Android) for anyone in or out of the office. Staff have the alternate option to use a PC or Mac Laptop web browser or a 3CX® Windows Client interface from anywhere, provided they have an Internet connection.  A good noise-cancelling headset (such as a Yealink®) is advisable for clear communication.

The tiered pricing structure for BusinessPhonePLUS is unique and based on the number of Simultaneous Calls (SC’s) active in the PBX at any one time.  3CX® maintains a total count of inbound calls; internal staff-2-staff calls; calls waiting in a queue; and outbound calls plus calls.  Should the total of SC’s reach the number selected in your plan, subsequent callers (in or out) calls total count will hear an engaged signal. OntheNet will routinely report to your Admin whenever this occurs. If frequent a plan upgrade is probably required.

Yes, plan upgrades to BusinessPhonePLUS can be done (on a pro-rata basis) at any time.  The monthly fee will be changed and a higher rate applied from the day of change. Note that 3CX only allow downgrades to occur at each annual review.  OntheNet will email reminders well in advance when reviews are due. However, once the licence is renewed it CAN NOT be downgraded until the next annual review.

Absolutely!   If your business needs the extensive features of 3CX® Pro (above)then OntheNet BusinessPhonePLUS is for you.  Note that OntheNet also offers a budget BusinessPhone Plan, which is another monthly priced product that includes a rented handset with fewer features.  BusinessPhone would be more affordable for a smaller business with 6 or fewer (staff) extensions.

Yes, it’s available 24/7.  The web portal is comprehensive, akin to the cockpit of a plane!  If it’s ever getting too much, OntheNet premium technical support staff are here to back you up.

OntheNet’s establishment fee for BusinessPhonePLUS covers a one-time setup of your phone system as you want it.  Our first priority is to make it very similar to your old phone system; later you can start adding all the flash new features one by one.