Business Phone PLUS
Business Phone PLUS is a premium business phone solution using the internet in combination with 3CX software on Mobiles, Laptops, PCs, Headsets and IP-Desk phones to create a Virtual Office Phone System and connect all your staff anywhere in Australia..
Business Phone PLUS includes:
- Unlimited standard calls.
- The highly sophisticated 3CX Pro PBX with numerous features.
- Hosting of your PBX at OntheNet’s Gold Coast Data Centre.
- OntheNet’s local engineers to help configure your system.
Unlimited extensions and users
Each user can access their extension via most brands of SIP desktop phone, a computer with a headset or mobile using the 3CX app. BYO hardware or order new Yealink hardware through OntheNet.
Unlimited standard calls
No more unexpected bills with all calls to standard Australian landlines & mobiles included.
Next-generation PBX features
Centralise your communications channels, Monitor the Dashboard and Automate your reports.
With your CRM, web meetings, live chat, SMS and Messenger.
Manage your own PBX 24/7
Log in from anywhere online and update your open hours, messages, extensions and more.
Keep your existing numbers
Port any number across to OntheNet with up to 5 new or ported numbers for free.
OntheNet technical support
Our staff will listen carefully to any issue and work toward a solution.
Simple monthly pricing
All pricing is listed below.
- Unlimited Extensions
- iOS & Android apps
- Receive Voicemail via Email
- Intercom / Paging / PA Announcements
- Call Parking / Pickup
- Busy Lamp Field (BLF)
- Real-Time System Status
- Voicemail Transcription
- PDF Sharing
- Screen Sharing
- Remote Assistance
- Up to 100 Participants
- Call Logging
- Click2Call Browser Extension
- CRM Integration
- Call Queues
- Call Reports
- Call Recording
- Real-Time Statistics & Monitoring
- Supervisor Agent Status Override
- Call & Queue Reporting
- Call Recording Transcription & Search
- Barge in / Listen in / Whisper
- Night Switch Over
- Custom Music/Messages on-hold
- Auto Attendant / Digital Receptionist
- Ring Extension & Mobile Simultaneously
- Easily provision & manage IP phones
- Plug & Play Phone Provisioning
- Apps: Windows and Web Client, iOS, Android
- Phone Directory
- Headset Integration
- Microsoft 365 Integration
- CRM Integration
- Call Query against DB & CRM
- Web Conference Dial-In
- OntheNet technical support
- Live Chat
- Facebook Messaging
- CRM Integration
- Chat Reports
- Escalate Chat to Call
Frequently Asked Questions
PBX is an acronym for ‘Private Branch Exchange’. A PBX controls all the inbound and outbound phone calls for your business, as well as internal calls. Rules created to route inbound calls can start simple and scale to be quite complex as your business and volume of calls increase. Modern PBX’s like 3CX can manage more than just phone calls. 3CX Agents can now also handle the night switch, live chats, calls from your website and Facebook messages without compromising staff privacy, and enable conference calls using virtual extensions.
Business Phone PLUS is a premium business phone software solution powered by 3CX using your Mobiles, Laptops, PCs, Headsets, IP-Desk phones etc to create a ‘virtual Office’ and connect all your staff to each other and to your customers, via OntheNet’s SIP Trunk. Business Phone PLUS includes unlimited standard calls, the highly sophisticated 3CX Pro PBX and hosting of your PBX at OntheNet’s Gold Coast data-centre.
No, these are not essential as you may use your existing mobiles, laptops and headsets if you have them.
If you wish, OntheNet can demonstrate, recommend and supply an appropriate range of HD Audio Yealink handsets and Yealink headsets. Note that with Business Phone Plus, your staff who were previously each assigned a dedicated phone extension don’t need their own dedicated line nor do they need a new handset. For example, a staff member could be assigned one extension linked to their mobile and another linked to their laptop at no extra cost. So when planning, be aware you can use any combination of your existing mobile phones with the 3CX app, any new Yealink handsets, any compatible headsets or any PC with the 3CX Windows client App. The number of devices or hardware used by staff have no impact on the plan price.
Yes it will. Business Phone PLUS includes Mobile phone Apps (IOS & Android) for anyone in or out of the office. Staff have the alternate option to use a PC or Mac web browser or a 3CX Client interface from anywhere, provided they have an Internet connection. A good headset is advisable for clear communication.
The tiered pricing structure for Business Phone PLUS is unique and based on the number of Simultaneous Calls (SC’s) active in the PBX at any one time. 3CX maintains a total count of inbound calls, internal calls, calls waiting in a queue and outbound calls. Should the total Simultaneous Calls reach the number selected in your plan, subsequent callers (in or out) will hear an engaged signal. OntheNet will routinely report to your Admin whenever this occurs and advise if a plan upgrade is required.
Yes, plan upgrades can be done at any time on a pro-rata basis. The monthly fee will be changed and a higher rate applied from the day of change.
3CX only allow downgrades to occur at each annual review. OntheNet will email reminders well in advance when reviews are due however, once the licence is renewed it can not be downgraded until the next annual review.
Absolutely! If your business needs the extensive features of 3CX Pro then OntheNet Business Phone PLUS will work for you. OntheNet also offers a budget Business Phone Plan which is another monthly priced product that includes a rented handsets with fewer features. Business Phone would be more affordable for a smaller business with 6 or fewer extensions.
Yes, it is available 24/7. The web portal is comprehensive and OntheNet’s technical support team are available to assist.
OntheNet’s establishment fee covers a one-time setup of your phone system as you want it. Our first priority is to make it very similar to your old phone system then you can start adding all the new features one by one.
All Business Phone PLUS plans include Hosting and unlimited calls to Australian local, national and mobile numbers.
The plan chosen determines the maximum number of simultaneous calls (SC) inbound, outbound and internal. Once exceeded a busy tone will be heard.
Additional plans are available, contact OntheNet for more specific information.
|Simultaneous Call Plan||Establishment Fee||Monthly Fee (inc GST)||Contract Term|
|4 SC||$550||$199||36 Month
Yealink SIP-W76P Cordless Handset
High-performance cordless phone with 30 hours talk time and 2.4″ colour screen. Includes base station and handset.
Yealink WH63 DECT Wireless Headset
The Yealink WH63 headset works seamlessly with major platforms and integrates natively with Yealink IP phones. Experience Yealink’s Super Wideband Technology and easy on-ear controls.
Yealink WH62 DECT Wireless Headset
The Yealink WH62 headset is designed to meet various preferences of users. Yealink created this lightweight designed headset with adjustable headband, replaceable ear cushions and two wearing styles to ensure all-day comfort.
Yealink UH34-M Headset
The Yealink UH34-M is a USB wired headset featuring an ergonomic design that makes this headset comfortable enough for long conference calls and all-day use. The hand-held controller with LED indicator provides easier access to key call control capabilities, including answer call, end call, reject the call and mute/unmute
All prices include GST.
Optional Enterprise Edition and PBX Failover
3CX offers an Enterprise Edition supporting these additional features:
- MS Teams Integration.
- Per user Recording start/stop controls.
- Skill based call routing.
- Inbuilt Failover and a standby licence.
Call our sales team on 07 5553 9222 to discuss pricing and implementing such features including the option of our off-site 3CX automated failover.
Business Phone PLUS includes unlimited calls to Australian local, national and mobile numbers.
|Between OntheNet VoIP Users||Free|
|Local / National||Free|
|13 / 1300||$0.21 per call|
|New Zealand (64)||$0.02/min|
|United Kingdom (44)||$0.06/min|
|United States (1)||$0.02/min|
|Other international rates||from $0.01/min|
|Inbound to 1300 Number||$0.10/min*|
|Inbound to 1800 Number||$0.15/min*|
No flagfall on outbound calls. All timed calls will be charged in per second increments. Contact OntheNet to verify rates for any call types not listed here.
Minimum charge for Inbound 1300 calls is 10c and 15c for Inbound 1800 calls. Inbound call rates only apply to customers with a 1300 or 1800 number hosted by OntheNet. If the 1300/1800 destination number is not hosted by OntheNet additional call charges will apply as per outbound call rates above.
|Universal International Freephone||0011 800||Free|
|National Directory Assistance||1223||$0.88 per call|
|International Directory Assistance||1225|
|Dial Before You Dig||1100|
|Assisted Directory Search||1234|
|Directory Assistance with Call Connect||12455|
No flagfall. Contact OntheNet to verify rates for any call types not listed here.
All pricing above includes GST.
To order please download and complete the order form below. If you have any questions please contact our Sales Team.