Battery Backup Information

This information is applicable only to services delivered via the nbn™ Fibre network.

What is Battery Backup?

In a power failure Battery Backup powers the nbn™ connection box for a limited period of time (approximately 5 hours). It does not power any device connected to the nbn™ connection box that requires mains power and/or has its own power supply. Equipment such as Ethernet routers and telephones will not function in a power failure unless they have their own battery backup or it is a standard telephone device that is not dependent on mains power and is connected to a voice (UNI-V) port on the nbn™ connection box.

How does this relate to my OntheNet Broadband Service?

OntheNet nbn™ services do not come with Battery Backup. Broadband is a data service that is connected to a data (UNI-D) port on the nbn™ connection box. Use of the Broadband service requires additional equipment (eg Ethernet router) which require mains power and would therefore not function even if Battery Backup is in place. Your OntheNet service will not function in a power failure unless you install an Uninterruptible Power Supply (UPS) to provide power to the nbn™ connection box and all equipment associated with using the broadband service (Ethernet router, computer etc).

Can I make phone calls during a power failure?

You will not be able to make or receive telephone calls during a power failure, including to emergency services, unless:

      • You have an active voice service delivered over the nbn™ network with Battery Backup and a standard corded telephone that is not dependent on mains power and is connected to a voice (UNI-V) port on the nbn™ connection box, or
      • You have an alternate method of making telephone calls (eg mobile telephone).

Note: You do not need to have Battery Backup with your nbn™ broadband service to have Battery Backup with an nbn™ voice service. If you order an nbn™ voice service from another service provider, that provider may or may not give you the option of Battery Backup. nbn™ voice services connect to a voice (UNI-V) port on the nbn™ connection box and are not the same as a standard Voice over IP (VoIP) service.