|HD Voice||OntheNet Hosted PBX services use HD Voice by default (codec G.722).|
|Interactive Voice Response Menu (IVR)*||Automatically answers and directs calls to a specific extension, hunt group or queue.|
Also known as Auto Attendant.
|Queues*||Have queues setup to handle incoming calls for your different departments. A queue will keep a caller on hold until your staff become available or until the defined time period expires, after which the caller is redirected as required. This feature also includes a wallboard for you to view queue activity on a daily basis.|
|Voicemail||Choose from traditional voicemail (via the handset) or Voicemail to Email.|
If Voicemail to Email is chosen any voicemail that is left by a caller will be sent as an audio file (.wav) to the nominated email address.
|Music on Hold||Play music to your clients while they are on hold.|
|Messages on Hold||Play messages to your clients while they are on hold.|
|Caller ID Presentation||Displays the phone number of the person calling you.|
|Caller ID Masking||All of your outgoing calls can display the same number (eg your office number) so that your clients can easily identify who is calling them. Also known as CLI Overstamping.|
|Caller ID Blocking||Have your Caller ID set to private either per extension or system-wide.|
|Call Forward||Forward all calls to another number/extension or choose to forward calls only when the dialled number is busy, unreachable or the call is not answered for any reason.|
|Call Park & Pickup||Ability to put a call on hold and retrieved by another agent/extension.|
|Call Transfer||Allows a call to be transferred to another number or extension with or without speaking to the person that is to receive the call.|
|Call Hold||Place a call on hold, for example while attending to another call.|
|Blacklists||A system-wide feature that blocks incoming calls from specified numbers.|
|Do Not Disturb||Set an extension to unavailable so inbound calls are treated as if the extension is busy.|
|Extension Dialling||Users within your PBX can call another extension using the extension number only.|
For your clients to call an extension directly without being transferred by reception a DID number (phone number) must be assigned to the extension.
|Hunt Groups||Calls a group of extensions with different ring strategies available (eg all at once or sequential). Group pickup allows a call to be picked up by any extension within the hunt group. Also known as Ring Groups or Call Groups.|
|Three-way Calling||Allows for a third party to be added to a current call.|
|Time of Day Routing & Scheduling||Directs incoming calls differently depending on the time of day and/or day of the week.|
|Paging & Intercom||Paging allows a user to send a one-way page to multiple extensions. Intercom allows a user to start a one-way intercom style chat with another extension, which can be enabled to be two way. When used, the receiving extension will automatically answer the call and route the audio to speakerphone.|