Hosted PBX

Hosted PBX is only available as an optional extra to our Business VoIP product.

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Hosted PBX means businesses only need VoIP compatible handsets to make phone calls, with all call routing occurring at OntheNet’s Data Centre, leveraging the redundancy and backup systems in place already.

This solution is particularly cost-effective and efficient for businesses that operate over multiple sites because all sites can share the one phone system. Features such as call forwarding/diversion, after hours and on hold messages can be shared presenting a highly professional and consistent business image.

A full feature list is provided below. If you have any questions please contact us.

FeatureDescription
HD VoiceOntheNet Hosted PBX services use HD Voice by default (codec G.722).
Interactive Voice Response Menu (IVR)*Automatically answers and directs calls to a specific extension, hunt group or queue.
Also known as Auto Attendant.
Queues*Have queues setup to handle incoming calls for your different departments. A queue will keep a caller on hold until your staff become available or until the defined time period expires, after which the caller is redirected as required. This feature also includes a wallboard for you to view queue activity on a daily basis.
VoicemailChoose from traditional voicemail (via the handset) or Voicemail to Email.
If Voicemail to Email is chosen any voicemail that is left by a caller will be sent as an audio file (.wav) to the nominated email address.
Music on HoldPlay music to your clients while they are on hold.
Messages on HoldPlay messages to your clients while they are on hold.
Caller ID PresentationDisplays the phone number of the person calling you.
Caller ID MaskingAll of your outgoing calls can display the same number (eg your office number) so that your clients can easily identify who is calling them. Also known as CLI Overstamping.
Caller ID BlockingHave your Caller ID set to private either per extension or system-wide.
Call ForwardForward all calls to another number/extension or choose to forward calls only when the dialled number is busy, unreachable or the call is not answered for any reason.
Call Park & PickupAbility to put a call on hold and retrieved by another agent/extension.
Call TransferAllows a call to be transferred to another number or extension with or without speaking to the person that is to receive the call.
Call HoldPlace a call on hold, for example while attending to another call.
BlacklistsA system-wide feature that blocks incoming calls from specified numbers.
Do Not DisturbSet an extension to unavailable so inbound calls are treated as if the extension is busy.
Extension DiallingUsers within your PBX can call another extension using the extension number only.
For your clients to call an extension directly without being transferred by reception a DID number (phone number) must be assigned to the extension.
Hunt GroupsCalls a group of extensions with different ring strategies available (eg all at once or sequential). Group pickup allows a call to be picked up by any extension within the hunt group. Also known as Ring Groups or Call Groups.
Three-way CallingAllows for a third party to be added to a current call.
Time of Day Routing & SchedulingDirects incoming calls differently depending on the time of day and/or day of the week.
Paging & IntercomPaging allows a user to send a one-way page to multiple extensions. Intercom allows a user to start a one-way intercom style chat with another extension, which can be enabled to be two way. When used, the receiving extension will automatically answer the call and route the audio to speakerphone.

Some features are handset dependent and may not work as described if you choose to use a handset other than those offered by OntheNet. If you have any questions in regards to these features please contact us.
*Features marked with an asterisk incur additional charges. See pricing table below.

These diagrams are some examples of common call flow configurations. There are many other possible configurations. An OntheNet Engineer will discuss your requirements during provisioning of the service. Click thumbnails to view.

1. Ring-Groups

example1-tb.png

2. IVR and Queues

example2-tb.png

3. Single Queue

example3-tb.png

4. IVR and Ring-groups

example4-tb.png

OntheNet recommend using the following handsets. These handsets have been confirmed to support all features listed above and come with a manufacturers warranty*.

While customers can choose to use other handsets OntheNet cannot guarantee compatibility nor apply our experience to support other handsets. Other Yealink handsets and accessories may be available on request. Please contact OntheNet for volume pricing of handsets and any accessories required.

 Standard: Yealink SIP-T42S $199
12 Line IP phone, 2.7″192×64 pixel graphical LCD with backlight, Dual Gigabit Ports,
6 Program keys/BLF/XML/HDV, 1x USB Port, Opus Support
 Manager: Yealink SIP-T46S $289
16 Line IP phone, 4.3″ 480×272 pixel colour LCD with backlight, Dual Gigabit Ports,
10 Program keys/BLF/XML/HDV, 1 USB port for BT40/WF40/Recording, Opus Support
Reception: Yealink SIP-T46S+EXP40 $460
Expansion module increases call handling capacity.

*Warranty is provided as a consumer entitlement under the Competition and Consumer Act.

Hosted PBX is priced per extension, starting from as little as $50 per month. For only $10/month more sophisticated features such as an Interactive Voice Response Menu (IVR) and Queues are available and will be useful for businesses that want to guide their callers to the right department or branch at the touch of a button.

FeatureEstablishment FeeMonthly FeeContract Term
Hosted PBX with 5 Extensions
$500$5024 Months
Additional 5 Extensions$99$30N/A
Additional 100 Extensions$450
> 105 ExtensionsPOA
Interactive Voice Response Menu (IVR)$99$10
Queues (includes IVR)$99 per queue$10 per queue

The total minimum price for a Hosted PBX service with a total of 5 extensions, no IVR and no queues, over a 24 month contract term is $1700. This excludes charges applicable for the associated Business VoIP service eg call costs and DID numbers. The number of extensions should be equal to or exceed the number of handsets you will use. For example if you have 5 staff members each with their own telephone handset then you will need a minimum of 5 extensions.

Critical Information Summary and Order Form

To order Hosted PBX download and complete the order form below. If you have any questions please contact our Sales Team.
pdf Critical Information Summary
pdf Order Form pdf Modification Form

4.8
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Kris Boveinis
2017-09-18T07:52:55+0000
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.read more
David Muspratt
2017-09-16T03:38:34+0000
Personal service you don't get from the larger names
Zane Mezgec
2017-09-09T13:35:24+0000
Strong contenders to take over iiNet old crown of best customer service combined with most honest consumer practices.As sad as the loss of iiNet to TPG is, It ended up being a great thing that I could find this company!.read more
Darrell Patrawn
2017-09-01T11:11:41+0000
Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.
Tammy Johnson
2017-08-25T05:52:08+0000
These guys have been great to deal with so far. Excellent customer service and competitive nbn prices. I'm one very happy customer.read more
Mags Bell
2017-08-12T10:36:32+0000
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider. Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Forough Fa
2017-07-28T06:50:47+0000
very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks 🙂
Jennie Murphy
2017-03-24T06:07:59+0000
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!read more
Luke Hartwig
2017-02-07T23:19:20+0000
Cheap and fast and as good a service as any other ISP. Also it's not a giant ISP conglomerate �
Hazel Clarke
2017-01-10T19:53:32+0000
We've been using their various services for about 20 years. Great team with the best customer service ever.
Ray Cacopardo
2016-11-09T21:58:29+0000
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more
Ian Pluis
2016-11-09T10:07:01+0000
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to help.read more
Marita Schrader
2016-10-26T12:16:39+0000
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are great..read more
Sarah Dyson
2016-09-19T03:56:57+0000
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.read more
Maxine Stephenson
2014-06-27T08:51:27+0000
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your growth.read more
Andrew Birner
2014-03-11T10:52:04+0000
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra. Thanks again to the support crew. Tak, you've built a great local business!read more
Daniel Bilton
2013-12-12T22:22:42+0000
I'd give them 6 stars if possible.
David Walter
2013-11-21T10:14:19+0000
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Reuben Roberts
2013-11-09T05:54:05+0000
Quite possibly the best I.P there is on the planet. Great service and follow up
Kym Jensen
2013-11-06T04:37:21+0000
Never a problem to deal with! Excellent service and great friendly staff to talk to.
Paul Demetre
2013-08-29T05:21:30+0000
Review added 8/8/17: I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational.I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more
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