Hosted PBX

Hosted PBX is only available as an optional extra to our Business VoIP product.

Smaller business customers who want a solution with unlimited standard calls in Australia, rented handsets and extensive PBX features should consider our Business Phone product. Business Phone does not have the full flexibility of Hosted PBX with Business VoIP.


Hosted PBX means businesses only need VoIP compatible handsets to make phone calls, with all call routing occurring at OntheNet’s Data Centre, leveraging the redundancy and backup systems in place already.

This solution is particularly cost-effective and efficient for businesses that operate over multiple sites because all sites can share the one phone system. Features such as call forwarding/diversion, after hours and on hold messages can be shared presenting a highly professional and consistent business image.

A full feature list is provided below. If you have any questions please contact us.

HD VoiceOntheNet Hosted PBX services use HD Voice by default (codec G.722).
Interactive Voice Response Menu (IVR)*Automatically answers and directs calls to a specific extension, hunt group or queue.
Also known as Auto Attendant.
Queues*Have queues setup to handle incoming calls for your different departments. A queue will keep a caller on hold until your staff become available or until the defined time period expires, after which the caller is redirected as required. This feature also includes a wallboard for you to view queue activity on a daily basis.
VoicemailChoose from traditional voicemail (via the handset) or Voicemail to Email.
If Voicemail to Email is chosen any voicemail that is left by a caller will be sent as an audio file (.wav) to the nominated email address.
Music on HoldPlay music to your clients while they are on hold.
Messages on HoldPlay messages to your clients while they are on hold.
Caller ID PresentationDisplays the phone number of the person calling you.
Caller ID MaskingAll of your outgoing calls can display the same number (eg your office number) so that your clients can easily identify who is calling them. Also known as CLI Overstamping.
Caller ID BlockingHave your Caller ID set to private either per extension or system-wide.
Call ForwardForward all calls to another number/extension or choose to forward calls only when the dialled number is busy, unreachable or the call is not answered for any reason.
Call Park & PickupAbility to put a call on hold and retrieved by another agent/extension.
Call TransferAllows a call to be transferred to another number or extension with or without speaking to the person that is to receive the call.
Call HoldPlace a call on hold, for example while attending to another call.
BlacklistsA system-wide feature that blocks incoming calls from specified numbers.
Do Not DisturbSet an extension to unavailable so inbound calls are treated as if the extension is busy.
Extension DiallingUsers within your PBX can call another extension using the extension number only.
For your clients to call an extension directly without being transferred by reception a DID number (phone number) must be assigned to the extension.
Hunt GroupsCalls a group of extensions with different ring strategies available (eg all at once or sequential). Group pickup allows a call to be picked up by any extension within the hunt group. Also known as Ring Groups or Call Groups.
Three-way CallingAllows for a third party to be added to a current call.
Time of Day Routing & SchedulingDirects incoming calls differently depending on the time of day and/or day of the week.
Paging & IntercomPaging allows a user to send a one-way page to multiple extensions. Intercom allows a user to start a one-way intercom style chat with another extension, which can be enabled to be two way. When used, the receiving extension will automatically answer the call and route the audio to speakerphone.

Some features are handset dependent and may not work as described if you choose to use a handset other than those offered by OntheNet. If you have any questions in regards to these features please contact us.
*Features marked with an asterisk incur additional charges. See pricing table below.

These diagrams are some examples of common call flow configurations. There are many other possible configurations. An OntheNet Engineer will discuss your requirements during provisioning of the service. Click thumbnails to view.

1. Ring-Groups


2. IVR and Queues


3. Single Queue


4. IVR and Ring-groups


OntheNet recommend using the following handsets. These handsets have been confirmed to support all features listed above and come with a manufacturers warranty*.

While customers can choose to use other handsets OntheNet cannot guarantee compatibility nor apply our experience to support other handsets. Other Yealink handsets and accessories may be available on request. Please contact OntheNet for volume pricing of handsets and any accessories required.

 Standard: Yealink SIP-T42S $199
12 Line IP phone, 2.7″192×64 pixel graphical LCD with backlight, Dual Gigabit Ports,
6 Program keys/BLF/XML/HDV, 1x USB Port, Opus Support
 Manager: Yealink SIP-T46S $289
16 Line IP phone, 4.3″ 480×272 pixel colour LCD with backlight, Dual Gigabit Ports,
10 Program keys/BLF/XML/HDV, 1 USB port for BT40/WF40/Recording, Opus Support
Reception: Yealink SIP-T46S+EXP40 $460
Expansion module increases call handling capacity.

*Warranty is provided as a consumer entitlement under the Competition and Consumer Act.

Hosted PBX is priced per extension, starting from as little as $50 per month. For only $10/month more sophisticated features such as an Interactive Voice Response Menu (IVR) and Queues are available and will be useful for businesses that want to guide their callers to the right department or branch at the touch of a button.

FeatureEstablishment FeeMonthly FeeContract Term
Hosted PBX with 5 Extensions
$500$5024 Months
Additional 5 Extensions$99$30N/A
Additional 100 Extensions$450
> 105 ExtensionsPOA
Interactive Voice Response Menu (IVR)$99$10
Queues (includes IVR)$99 per queue$10 per queue

The total minimum price for a Hosted PBX service with a total of 5 extensions, no IVR and no queues, over a 24 month contract term is $1700. This excludes charges applicable for the associated Business VoIP service eg call costs and DID numbers. The number of extensions should be equal to or exceed the number of handsets you will use. For example if you have 5 staff members each with their own telephone handset then you will need a minimum of 5 extensions.

Critical Information Summary and Order Form

To order Hosted PBX download and complete the order form below. If you have any questions please contact our Sales Team.
pdf Critical Information Summary
pdf Order Form pdf Modification Form

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Elizabeth McKennariey
I have been with OntheNet for many years. People often ask about the level of tech support, but the service is so reliable, I have not had any need to contact the support staff. However, today I had trouble configuring my router for NBN. I have to say thank you to the very patient young man who spent an hour getting me set up today. I very much appreciate your help, especially so late in the day. I wouldn’t even think about changing providers. Thanks so more
Josh Bailey
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Renée Irvine-Sykes
Long time customer, 15+ years. Best team of people I have ever dealt with, always helpful, always friendly! Steve is the best yet, top man! Thank you guys!read more
Vanda Hennah
Everything was so easy and I haven't had any problems or drop outs with my NBN. I have the cheapest plan and speed and still find it more than adequate for my more
John Caruso
Ordered on Friday, had NBN box and modem on Tuesday, once plugged in service was already activated. It was the fastest connection time I've ever experience with a Internet provider, previous ones were a nightmare sometimes 3-4 weeks. My last provider I averaged 1-6mps now I average 47mps down and 17mps up anytime of the day. The best thing about this company is the customer service Ian knows his stuff and will answer all your questions thoroughly. The company is located on the gold coast, that means no overseas frustration when you need support. There are other company's with slightly cheaper plans(usually six months promotion) but in the end the pricing is very competitive. The old saying is still true you get what your paid more
Margaret O'Leary
Highly recommend OntheNet - been a customer for a number of years and have today been connected to NBN - process was smooth and in time frame specified. Follow up by staff by email and phone ensured easy connection. Thanks for friendly staff and more
Jennifer Doherty
After going through 3 different ISPs for our NBN FTTP connection and having constant dropouts and unusable speeds, we tried OntheNet and haven't had a single issue. Excellent fast customer service. They recently restructured their plans to provide more data for a lower price, and automatically updated their existing customers to the new plans without being asked! I am constantly recommending OntheNet to anyone looking for a new more
Bob Burnett
I have been with OntheNet for many years now and the upgrade to NBN was so smooth and painless I wonder what all the fuss is about. Getting fast, reliable service at a great more
Warwick Hunter
On The Net are super reliable and technically highly competent. What you pay for, you get.
Dan Barnes
Can’t believe I’ve been paying Telstra almost double for the same package. So happy I made the switch! Everything is greatread more
Nev Dowling
Switched from TPG about a year ago, very happy with OntheNet speeds and service. Living on the Gold Coast I dropped into their office to pickup the modem and enquire about VOIP options. Great to be able to talk to someone local and support Gold Coast more
Michael Powell
I recently switched over to NBN with OntheNet and at the same time cancelled my Telstra landline. The results have been outstanding. The download and upload speeds are amazing. Even a computer professional colleague of mine cannot believe the speeds being obtained. The service provided by this organisation is amongst the best I have ever experienced.Keep up the good work!read more
Sandy Murray
I was with iiNet for 4 years before I change to On the Net. My experience with On the Net has been a pleasant one and to be able to talk to someone I can understand the language. I don’t have to wait half a day to talk to someone and I received emails or phone calls with updates. I can talk to the person I first started with and I don’t have to explain the whole story over again to someone new. I don’t receive emails with a survey to fill in every time I speak to someone from On the Net to tell them how good they are. IiNet offer you a Fetch set up box to sign up with them for NBN but this box doesn’t record or run back and when I looked at the shows I would never watch them. I was telling Ian how I miss my Tivo I could record and run back and he told me about another product I could buy, how much it was and where to buy it from. Now I call this excellent customer service it makes you feel like you are part of a family and not just a number in a more
Sharyn Lappe
I have been enjoying NBN service with OntheNet for over ONE year now, and I am so satisfied with their service from administration to sales and technical. Everyone is so helpful and they deliver what they offer. As a very disgruntled Telstra customer, getting frustrated with them, who stuffed up any hope of ever getting NBN to my home, and even they couldn't find out why!!! This went on for one month!! I made a call to OntheNet to come on board with their service, and everything fell into place - within 10 days I was connected as was specified, and I was so impressed with the standard of professionalism shown from start to finish. I would not go anywhere else after OntheNet - I am so happy with this service. It is so refreshing to be able to talk to someone on Australian soil, and not overseas. And they are 'local' here in in Australia - keep up the good work OntheNet - good reliable service and more
Pam Eade
My husband and I had been with Optus for years. My husband organised everything however when he died in December the treatment I received from Optus was not just incompetent across multiple teams it was disgusting. Every staff member I spoke with over a 2 month period asked me to put my husband on the phone. They cut our services twice without hooking me up and at a time where I needed to be connected. I couldn't work. OTN was recommended to me. I called them, spoke to Ian and he immediately started sorting everything out. I was connected within 48 hours including the delivery of the modem. He followed up a couple of weeks later and I explained I had unrelated IT problems. He sourced advice from their IT while I was on the phone. This is the sort of service people used to receive. Customer Service without a charge, surcharge, call transfers or queues for everything. I was very impressed and appreciative of the speed of connection and service. Optus staff had to apologise to me every time I spoke to them. OTN have been faultless. Thank youread more
Greg Lennon
These guys have been our ISP for over ten years. They are superb.
Karla Drummond
Most amazing experience dealing with them. Highly recommend.
Neil Alfred
Upgraded to NBN the process was very smooth and staff were helpful and kept me updated along the way. Their customer service is great and you can count on someone on the Gold coast resolving your query not like the big more
Andrea Oskars
Recently connected to NBN with Onthenet and getting great speeds. Upgraded to the archer modem and my wifi speeds are so much better then the old connection. No more pausing on netflix and white blank pages when trying to check my emails and download references for my assignments. Thank you very much for all the help!read more
Virginia Amos
Incredible So so good The people you speak to are fantastic and so very helpful They take their time to tell you all about setting your NBN up and they handle anywhere in Australiaread more
Tom Gilmartin
Always excellent customer service. I have never had a problem getting hold of their support team. Am now on FTTN NBN service and am consistently getting 87-94 Mbps down in Reedy more
Simon Ooi
Got stuffed around by Telstra to get NBN at my new home. Andrew was very helpful and got me NBN in 7 days. I had to wait for NBN installer, who arrived at 5:30 pm. NBN's scheduling is independent of OTN; they cannot control the more
Kris Boveinis
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be more
Darrell Patrawn
Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.
Tambuff Ruby
These guys have been great to deal with so far. Excellent customer service and competitive nbn prices. I'm one very happy more
Mags Bell
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider. Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Forough Zarea Fazlelahi
very good customer service! very prompt in answering your calls. You guys are doing a great job! Thanks 🙂
Ray Cacopardo
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is more
Ian Pluis
Have been with onthenet for more than 10 years. Never had an issue with them. Great plans at great prices and always there to more
Marita Schrader
Started with OnTheNet many years ago before it was taken over by Ozemail... returned recently because the service provided by iinet was terrible.. OnTheNet are more
Maxine Stephenson
Your tech support is outstanding! Thank you. I've been a customer now for a few years and I'm glad that you've remained "reachable" regardless of your more
Andrew Birner
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra. Thanks again to the support crew. Tak, you've built a great local business!read more
Daniel Bilton
I'd give them 6 stars if possible.
David Walter
The absolute "Best" ISP bar none! I wholeheartedly recommend OnTheNet!
Paul Demetre
Review added 8/8/17: I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational.I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more
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