Hosted PBX

Hosted PBX is only available as an optional extra to our Business VoIP product.

bvoip2

Hosted PBX means businesses only need VoIP compatible handsets to make phone calls, with all call routing occurring at OntheNet’s Data Centre, leveraging the redundancy and backup systems in place already.

This solution is particularly cost-effective and efficient for businesses that operate over multiple sites because all sites can share the one phone system. Features such as call forwarding/diversion, after hours and on hold messages can be shared presenting a highly professional and consistent business image.

A full feature list is provided below. If you have any questions please contact us.

FeatureDescription
HD VoiceOntheNet Hosted PBX services use HD Voice by default (codec G.722).
Interactive Voice Response Menu (IVR)*Automatically answers and directs calls to a specific extension, hunt group or queue.
Also known as Auto Attendant.
Queues*Have queues setup to handle incoming calls for your different departments. A queue will keep a caller on hold until your staff become available or until the defined time period expires, after which the caller is redirected as required. This feature also includes a wallboard for you to view queue activity on a daily basis.
VoicemailChoose from traditional voicemail (via the handset) or Voicemail to Email.
If Voicemail to Email is chosen any voicemail that is left by a caller will be sent as an audio file (.wav) to the nominated email address.
Music on HoldPlay music to your clients while they are on hold.
Messages on HoldPlay messages to your clients while they are on hold.
Caller ID PresentationDisplays the phone number of the person calling you.
Caller ID MaskingAll of your outgoing calls can display the same number (eg your office number) so that your clients can easily identify who is calling them. Also known as CLI Overstamping.
Caller ID BlockingHave your Caller ID set to private either per extension or system-wide.
Call ForwardForward all calls to another number/extension or choose to forward calls only when the dialled number is busy, unreachable or the call is not answered for any reason.
Call Park & PickupAbility to put a call on hold and retrieved by another agent/extension.
Call TransferAllows a call to be transferred to another number or extension with or without speaking to the person that is to receive the call.
Call HoldPlace a call on hold, for example while attending to another call.
BlacklistsA system-wide feature that blocks incoming calls from specified numbers.
Do Not DisturbSet an extension to unavailable so inbound calls are treated as if the extension is busy.
Extension DiallingUsers within your PBX can call another extension using the extension number only.
For your clients to call an extension directly without being transferred by reception a DID number (phone number) must be assigned to the extension.
Hunt GroupsCalls a group of extensions with different ring strategies available (eg all at once or sequential). Group pickup allows a call to be picked up by any extension within the hunt group. Also known as Ring Groups or Call Groups.
Three-way CallingAllows for a third party to be added to a current call.
Time of Day Routing & SchedulingDirects incoming calls differently depending on the time of day and/or day of the week.
Paging & IntercomPaging allows a user to send a one-way page to multiple extensions. Intercom allows a user to start a one-way intercom style chat with another extension, which can be enabled to be two way. When used, the receiving extension will automatically answer the call and route the audio to speakerphone.

Some features are handset dependent and may not work as described if you choose to use a handset other than those offered by OntheNet. If you have any questions in regards to these features please contact us.
*Features marked with an asterisk incur additional charges. See pricing table below.

These diagrams are some examples of common call flow configurations. There are many other possible configurations. An OntheNet Engineer will discuss your requirements during provisioning of the service. Click thumbnails to view.

1. Ring-Groups

example1-tb.png

2. IVR and Queues

example2-tb.png

3. Single Queue

example3-tb.png

4. IVR and Ring-groups

example4-tb.png

OntheNet recommend using the following handsets. These handsets have been confirmed to support all features listed above and come with a manufacturers warranty*. Please contact OntheNet for pricing of handsets and any accessories required.

While customers can choose to use other handsets OntheNet cannot guarantee compatibility nor apply our experience to support other handsets.

Standard Handset:
Polycom SoundPoint IP 335
more info
Manager Handset:
Polycom SoundPoint IP 670
more info
soundpoint-335soundpoint-670

*Warranty is provided as a consumer entitlement under the Competition and Consumer Act.

Hosted PBX is priced per extension, starting from as little as $50 per month. For only $10/month more sophisticated features such as an Interactive Voice Response Menu (IVR) and Queues are available and will be useful for businesses that want to guide their callers to the right department or branch at the touch of a button.

FeatureEstablishment FeeMonthly FeeContract Term
Hosted PBX with 5 Extensions
$500$5024 Months
Additional 5 Extensions$99$30N/A
Additional 100 Extensions$450
> 105 ExtensionsPOA
Interactive Voice Response Menu (IVR)$99$10
Queues (includes IVR)$99 per queue$10 per queue

The total minimum price for a Hosted PBX service with a total of 5 extensions, no IVR and no queues, over a 24 month contract term is $1700. This excludes charges applicable for the associated Business VoIP service eg call costs and DID numbers. The number of extensions should be equal to or exceed the number of handsets you will use. For example if you have 5 staff members each with their own telephone handset then you will need a minimum of 5 extensions.

Critical Information Summary and Order Form

To order Hosted PBX download and complete the order form below. If you have any questions please contact our Sales Team.
pdf Critical Information Summary
pdf Order Form pdf Modification Form

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