Hosted PBX is only available as an optional extra to our Business VoIP product.
Smaller business customers who want a solution with unlimited standard calls in Australia, rented handsets and extensive PBX features should consider our Business Phone product. Business Phone does not have the full flexibility of Hosted PBX with Business VoIP.
Hosted PBX means businesses only need VoIP compatible handsets to make phone calls, with all call routing occurring at OntheNet’s Data Centre, leveraging the redundancy and backup systems in place already.
This solution is particularly cost-effective and efficient for businesses that operate over multiple sites because all sites can share the one phone system. Features such as call forwarding/diversion, after hours and on hold messages can be shared presenting a highly professional and consistent business image.
A full feature list is provided below. If you have any questions please contact us.
OntheNet Hosted PBX services use HD Voice by default (codec G.722).
Interactive Voice Response Menu (IVR)*
Automatically answers and directs calls to a specific extension, hunt group or queue. Also known as Auto Attendant.
Have queues setup to handle incoming calls for your different departments. A queue will keep a caller on hold until your staff become available or until the defined time period expires, after which the caller is redirected as required. This feature also includes a wallboard for you to view queue activity on a daily basis.
Choose from traditional voicemail (via the handset) or Voicemail to Email. If Voicemail to Email is chosen any voicemail that is left by a caller will be sent as an audio file (.wav) to the nominated email address.
Music on Hold
Play music to your clients while they are on hold.
Messages on Hold
Play messages to your clients while they are on hold.
Caller ID Presentation
Displays the phone number of the person calling you.
Caller ID Masking
All of your outgoing calls can display the same number (eg your office number) so that your clients can easily identify who is calling them. Also known as CLI Overstamping.
Caller ID Blocking
Have your Caller ID set to private either per extension or system-wide.
Forward all calls to another number/extension or choose to forward calls only when the dialled number is busy, unreachable or the call is not answered for any reason.
Call Park & Pickup
Ability to put a call on hold and retrieved by another agent/extension.
Allows a call to be transferred to another number or extension with or without speaking to the person that is to receive the call.
Place a call on hold, for example while attending to another call.
A system-wide feature that blocks incoming calls from specified numbers.
Do Not Disturb
Set an extension to unavailable so inbound calls are treated as if the extension is busy.
Users within your PBX can call another extension using the extension number only. For your clients to call an extension directly without being transferred by reception a DID number (phone number) must be assigned to the extension.
Calls a group of extensions with different ring strategies available (eg all at once or sequential). Group pickup allows a call to be picked up by any extension within the hunt group. Also known as Ring Groups or Call Groups.
Allows for a third party to be added to a current call.
Time of Day Routing & Scheduling
Directs incoming calls differently depending on the time of day and/or day of the week.
Paging & Intercom
Paging allows a user to send a one-way page to multiple extensions. Intercom allows a user to start a one-way intercom style chat with another extension, which can be enabled to be two way. When used, the receiving extension will automatically answer the call and route the audio to speakerphone.
Some features are handset dependent and may not work as described if you choose to use a handset other than those offered by OntheNet. If you have any questions in regards to these features please contact us. *Features marked with an asterisk incur additional charges. See pricing table below.
These diagrams are some examples of common call flow configurations. There are many other possible configurations. An OntheNet Engineer will discuss your requirements during provisioning of the service. Click thumbnails to view.
OntheNet recommend using the following handsets. These handsets have been confirmed to support all features listed above and come with a manufacturers warranty*.
While customers can choose to use other handsets OntheNet cannot guarantee compatibility nor apply our experience to support other handsets. Other Yealink handsets and accessories may be available on request. Please contact OntheNet for volume pricing of handsets and any accessories required.
Standard: Yealink SIP-T42S $199 12 Line IP phone, 2.7″192×64 pixel graphical LCD with backlight, Dual Gigabit Ports, 6 Program keys/BLF/XML/HDV, 1x USB Port, Opus Support
Manager: Yealink SIP-T46S $289 16 Line IP phone, 4.3″ 480×272 pixel colour LCD with backlight, Dual Gigabit Ports, 10 Program keys/BLF/XML/HDV, 1 USB port for BT40/WF40/Recording, Opus Support
Hosted PBX is priced per extension, starting from as little as $50 per month. For only $10/month more sophisticated features such as an Interactive Voice Response Menu (IVR) and Queues are available and will be useful for businesses that want to guide their callers to the right department or branch at the touch of a button.
Hosted PBX with 5 Extensions
Additional 5 Extensions
Additional 100 Extensions
> 105 Extensions
Interactive Voice Response Menu (IVR)
Queues (includes IVR)
$99 per queue
$10 per queue
The total minimum price for a Hosted PBX service with a total of 5 extensions, no IVR and no queues, over a 24 month contract term is $1700. This excludes charges applicable for the associated Business VoIP service eg call costs and DID numbers. The number of extensions should be equal to or exceed the number of handsets you will use. For example if you have 5 staff members each with their own telephone handset then you will need a minimum of 5 extensions.
My husband and I had been with Optus for years. My husband organised everything however when he died in December the treatment I received from Optus was not just incompetent across multiple teams it was disgusting. Every staff member I spoke with over a 2 month period asked me to put my husband on the phone. They cut our services twice without hooking me up and at a time where I needed to be connected. I couldn't work.
OTN was recommended to me. I called them, spoke to Ian and he immediately started sorting everything out. I was connected within 48 hours including the delivery of the modem. He followed up a couple of weeks later and I explained I had unrelated IT problems. He sourced advice from their IT while I was on the phone. This is the sort of service people used to receive. Customer Service without a charge, surcharge, call transfers or queues for everything. I was very impressed and appreciative of the speed of connection and service. Optus staff had to apologise to me every time I spoke to them. OTN have been faultless. Thank youread more
Been my ISP for years. Nothing but helpful when upgrading to Business NBN. Tech support and sales we prompt and knowledgeable. The upgrade to commercial hardware and NBN connection/ installation went without a hitch. Excellent speeds and no dropouts, could not ask for more! Thanks!read more
Upgraded to NBN the process was very smooth and staff were helpful and kept me updated along the way. Their customer service is great and you can count on someone on the Gold coast resolving your query not like the big companies.read more
Recently connected to NBN with Onthenet and getting great speeds. Upgraded to the archer modem and my wifi speeds are so much better then the old connection. No more pausing on netflix and white blank pages when trying to check my emails and download references for my assignments.
Thank you very much for all the help!read more
Got stuffed around by Telstra to get NBN at my new home. Andrew was very helpful and got me NBN in 7 days. I had to wait for NBN installer, who arrived at 5:30 pm. NBN's scheduling is independent of OTN; they cannot control the installers.read more
Thanks OTN for helping solve a week of frustrating non-connection to NBN here in Burleigh Waters. I am very impressed with your fast response times, the personal service you offer and your dogged determination in finally getting my small business connected. I intend to stay loyal to you as a local business for many years ahead. Thank you.read more
An old customer returning, and glad I am. OnTheNet constantly provide a professional, prompt service with a high level of expertise and communication ability. I find their staff approachable, personal and easy to talk to about any problems I have. They facilitated the NBN change-over as professional as you can hope for and I am glad to be back.read more
Strong contenders to take over iiNet old crown of best customer service combined with most honest consumer practices.As sad as the loss of iiNet to TPG is, It ended up being a great thing that I could find this company!.read more
Love having NBN with these local guys. From the first phone call with Ian, to the installation, they have been so easy and efficient to deal with, unlike my previous broadband provider.
Thank you for being such a great and easy company to deal with. And thank you Ian Ibarra ��read more
Yass! Shout out to Jamie and Andrew who are always helpful. Also a huge thumbs up to the rest of the staff there at OnTheNet who are always polite, helpful and always eager to do their jobs well. Thank you!read more
I have had direct involvement with OnTheNet sharing business customers as well as more recently using their service personally and they have always been excellent. Their technical capability & flexibility is hard to top and their service is outstanding.read more
Big shout out to the Tech team, especially Rowan and Justine who went out of their way to help me resolve a hosting issue that was well beyond my understanding, they were patient and helpful. I can't fault onthenet's customer service.read more
I've had years of excellent service with OTN. I recently lost my internet connection due to a fault from a Telstra contractor, and the assistance from the support crew at OnTheNet was very impressive, professional and personal! I was back online very quickly and didn't have to deal with Telstra.
Thanks again to the support crew. Tak, you've built a great local business!read more
Review added 8/8/17:
I have now been an OntheNet customer for over 10 years and I can say without any hesitation they are what every ISP should strive to be. Their customer service is second to none and I have never felt so well looked after. Just recently we had NBN rollout in our area but due to a NBNco problem we had to wait months for our connection. The entire process was handled by OntheNet and their awesome provisioning team. Paul and the rest of the provisioning team really stepped up to make sure the process moved as quickly as possible. Being able to speak with a local team was the crucial difference as most ISPs would have had me speaking to a overseas call center. I am now the happy owner of blazing fast 100/40mbps internet which has been sensational.I can't recommend OntheNet enough, they know what customer service is and we as locals need to support companies like this. Well done team!read more