NBN™ Speeds Explained

Our core network and NBN CVC’s are monitored daily, to ensure there is always ample headroom above peak network demand, however, we cannot guarantee that your service will operate at full speed, or the same speed at all times.

There are many factors that can affect the speed of your service. These include your selected speed tier, general factors that can affect most types of broadband services and nbn™ specific factors which are outlined below.

If you are experiencing slow speeds please contact Technical Support.

The speed tier you select indicates the minimum and maximum download and upload speeds you can expect to receive. The maximum speed quoted is the maximum connection speed as provided by nbn co and is not necessarily indicative of the internet data transfer/throughput speeds your connection will achieve in practice. The actual data transfer/throughput speed will be unknown until the service is connected and may be substantially lower than the maximum speed for a variety of reasons.

Personal NBN Plans

Speed TierDownload SpeedUpload Speed
nbn12Between 6-12 Mbps
6 Mbps typical minimum download speed between 7pm-11pm
1 Mbps
nbn25Between 12-25 Mbps
12 Mbps typical minimum download speed between 7pm-11pm
1-5 Mbps
nbn50Between 25-50 Mbps
25 Mbps typical minimum download speed between 7pm-11pm
10-20 Mbps
nbn100Between 50-100 Mbps
50 Mbps typical minimum download speed between 7pm-11pm
20-40 Mbps

nbn100 is not available in fixed wireless areas

Business NBN Plans

Speed TierDownload SpeedUpload Speed
nbn12Between 6-12 Mbps
6 Mbps typical minimum download speed between 7pm-11pm
1 Mbps
nbn25Between 12-25 Mbps
12 Mbps typical minimum download speed between 7pm-11pm
1-10 Mbps

1-5 Mbps in Fixed Wireless areas

nbn50Between 25-50 Mbps
25 Mbps typical minimum download speed between 7pm-11pm
10-20 Mbps
nbn100Between 50-100 Mbps
50 Mbps typical minimum download speed between 7pm-11pm
20-40 Mbps

nbn100 is not available in fixed wireless areas

If you are experiencing slow speeds please contact Technical Support. If, after OntheNet has performed all reasonable troubleshooting activities, it is determined by OntheNet that the Service cannot consistently achieve the minimum speed of the selected speed tier and the cause is outside your control or no cause is identified, you may:

  • Remain on your current plan and speed tier, thereby accepting that the service may not achieve the minimum speed; or
  • Submit a plan change request to change to a slower speed tier, if available. In this circumstance OntheNet will waive the speed change fee and any new contract term (if normally applicable); or
  • Submit a cancellation request to permanently disconnect the service. In this circumstance, if the service is cancelled prior to the contract end date, OntheNet will waive any applicable cancellation fee.

Just like other broadband technologies, there are many factors that can affect the actual speed of your service, such as:

  • The number of simultaneous users,
  • The type of CPE and software in use and its configuration,
  • The source/type of content being downloaded by the user,
  • Environmental/external influences that may impact the speed and/or performance of the service,
  • The TCP/IP software settings on the Customer’s computer and how the applications use TCP/IP,
  • The capacity of the remote server the Customer is accessing,
  • The presence of congestion at any point between the remote server and the Customer’s computer,
  • The highly variable performance of wireless networks (Tips to improve your wireless performance),
  • The bandwidth profiles for all services supplied to the NBN Connection Box (by OntheNet or another provider) exceeding the throughput limit of the NBN Connection Box.

For Personal NBN™ plans specifically, the service will be Shaped (slowed) to 1Mbps if the included data allocation is exceeded, until your next anniversary date. This is not applicable to our Business NBN™ plans.

Other factors can affect the performance of your NBN service, depending on NBN technology that is being used to deliver your service. If you are unsure what type of NBN technology is connected to your premises please contact us.

FTTB

  • Length and quality of the copper line from your premises to the building MDF.
  • The number of joints in the copper line.

FTTN & FTTC

  • Length and quality of the copper line from your premises to the nbn™ node.
  • The number of joints in the copper line.
  • Weather conditions.
  • Co-existence period – if applicable, speeds above 12/1 Mbps may not be achieved.

HFC

  • The number of premises/users sharing the coaxial cable that connects to your premises.
  • The number of HFC/cable devices in use at your premises eg NBN, Pay TV.

Fixed Wireless

  • Weather conditions.
  • Signal strength.
  • Obstruction of the wireless antenna’s line of sight to the nbn™ wireless tower.