Our core network and NBN CVC’s are monitored daily, to ensure there is always ample headroom above peak network demand, however, we cannot guarantee that your service will operate at full speed, or the same speed at all times.
There are many factors that can affect the speed of your service. These include your selected speed tier, general factors that can affect most types of broadband services and nbn™ specific factors which are outlined below.
If you are experiencing slow speeds please contact Technical Support.
If it is established that your line is not capable of supporting your chosen speed tier you will have the option to remain on your selected plan, move to a lower speed plan at no cost (if available) or cancel your service and exit your contract (if applicable) without penalty.