Your modem can usually provide you with with an in-depth amount of “DSL Data” which is very helpful in determining the speed and health of your Internet Connection.
There are certain pieces of information that we can use from your modem in order to continue our investigation.
In all commercial modems, this data can obtained via the Web-based Configuration which you can reach from your web-browser (Internet Explorer, Firefox, Opera, Google Chrome, ect).
It is recommended that you refer to the documentation that came with your modem/router. This documentation is usually also available online from the manufacturers website.
The data we require is as follows:
- Downstream and Upstream Rate (Sometimes shown as US Rate (Kbps) & DS Rate (Kbps).
- Downstream and Upstream Margin (Sometimes shown as US Margin (db) & DS Margin (db).
- Downstream and Upstream Attentuation (Sometimes shown as US Attentuation (db) & DS Attentuation (db).
- CRC Errors
You can obtain this data by running a Speed Test from our website. Please email the data to firstname.lastname@example.org.